Linkbroad Technology Pte Ltd

Job Purpose As a Service Support Manager, you are to provide the highest standards in people management monitor and mentor NOC staff in the call support centre. To ensure all request from clients are to be acknowledge follow by ticketing…

Key Responsibilities: · Taking calls from customers · Addressing questions and concerns reported by callers · Providing level 2 and 3 support for network incidents, service requests, and escalations. · Monitoring network performance and implementing proactive measures to optimize performance…