Zhi Yuan Technology Sdn Bhd

Job description: Key Responsibilities: Answer inbound calls and respond to customer inquiries. Provide accurate information about products and services. Resolve customer issues and escalate complex problems to the appropriate department. Document all customer interactions and maintain accurate records. Follow up…

Key Responsibilities Provide on floor support, guidance, and real time coaching to agents. Handle escalated customer calls and ensure effective resolution. Conduct call audits and share feedback with team members for performance improvement. Support new hire training, refresher training, and…

Job description: Key Responsibilities: Answer inbound calls and respond to customer inquiries. Provide accurate information about products and services. Resolve customer issues and escalate complex problems to the appropriate department. Document all customer interactions and maintain accurate records. Follow up…

Key Responsibilities: Answer inbound calls and respond to customer inquiries. Provide accurate information about products and services. Resolve customer issues and escalate complex problems to the appropriate department. Document all customer interactions and maintain accurate records. Follow up with customers…