Job Description

Contract 2 Shift Time Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5

Job Scope

1. Provide first level contact and convey resolutions to customer issues
2. Properly escalate unresolved queries to the next level of support
3. Track, route and redirect problems to correct resources
4. Update customer data and produce activity reports
5. Walk customers through problem solving process
6. Follow up with customers, provide feedback and see problems through to resolution
7. Utilise excellent customer service skills and exceed customers' expectations
8. Ensure proper recording, documentation and closure
9. Recommended procedure modifications or improvements
10. Preserve and grow your knowledge of help desk procedures, products and services

Job Types: Full-time, Fresh graduate

Pay: RM1,900.00 - RM2,499.00 per month

Benefits:

Health insurance Maternity leave Professional development
Ability to commute/relocate:

Mid Valley City: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person