Job Description

Responsibilities

You will be serving a world famous airlines/travel agency.

Communicating with customers through various channels and acknowledging and resolving customer complaints. Modify, change and/or cancel existing reservation. Act as a liaison between customer and airlines/hotel to arrange special request/ to resolve complaint. Maintaining a positive, empathetic, and professional attitude toward customers at all times. Ensure customer satisfaction and provide professional customer support.

Requirements:

Required language(s):

Japanese and English

(able to converse, read and write) Candidate must possess at least

JLPT-N2

or

JLPT-N1 certificate

or

graduated from universities in Japan.

Candidate must be able to work

24/7 rotational shift

Candidate must possess at least SPM or equivalent level Experience in BPO/call center background will be an added advantage

Working days:

5 days per week (including weekends & public holiday)

Working hours:

Rotational Work Shift (9 Hours Per Day)

Benefit :

Attractive KPI incentives Transportation Allowance Company Corporate Discount EPF, SOCSO, EIS Health and life insurance Medical & Dental Allowance One way flight ticket & 2 weeks accommodation for Expatriate Working Permit will be provided for Expatriate Beverage Machines Subsidy Parking Subsidy
Job Type: Full-time

Benefits:

Additional leave Dental insurance Health insurance Maternity leave Opportunities for promotion Parental leave Professional development
Ability to commute/relocate:

Kuala Lumpur: Reliably commute or willing to relocate with an employer-provided relocation package (Required)
Job Type: Full-time

Pay: RM7,500.00 - RM8,500.00 per month

Benefits:

Dental insurance Health insurance Maternity leave Opportunities for promotion Parental leave Professional development
Application Question(s):

When would you be able to start working with us?
Language:

Japanese (Required)
Work Location: In person