Job Description

Benefit:

• Work Visa Provided
• Medical Insurance Provided
• Buffet style Staff Meals are Provided
• AWS, Performance Bonus are Provided
• Transportation are Provided for Night Shift Schedules
• Uniform & Laundry Service are Provided

Job Scope: * Provide personalized and anticipatory service to guests, acting as a point of contact and ensuring their needs are met throughout their stay.

• Greet guests upon arrival, assist with check-in procedures, and escort them to their rooms, providing information about hotel amenities and services.
• Coordinate guest requests and preferences, including restaurant reservations, transportation arrangements, and special event planning.
• Ensure guest rooms are maintained to the highest standards of cleanliness and presentation, including turndown service and preparation of amenities.
• Handle guest inquiries and concerns promptly and professionally, resolving issues to the guest\'s satisfaction and escalating as necessary.
• Assist with concierge duties, such as arranging sightseeing tours, booking tickets to events, and providing recommendations for local attractions.
• Maintain confidentiality and discretion when handling sensitive guest information or requests.

Requirements: * Minimum of 1 year of experience in a front office or hospitality role, with a focus on guest services and customer relations.

• Diploma or degree in Hospitality Management or a related field are WELCOME
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests and colleagues at all levels.
• Strong organizational and multitasking abilities, capable of prioritizing tasks and managing time efficiently in a dynamic environment.
• Professional appearance and demeanor, with a commitment to upholding the hotel\'s standards of service excellence.

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