Site Leadership \xe2\x80\xa2 In conjunction with the Head of Asia Competency Center Malaysia, oversee the day to day running of the Asia Competency Center \xe2\x80\xa2 Provide regular updates and reporting on the site and operations to the Head of Customer Service and Operations ASEAN & Head of Asia Competency Center Malaysia & or relevant APAC Management team members. \xe2\x80\xa2 Build effective cross-functional team working and collaboration \xe2\x80\xa2 Develop and implement programs to foster & maintain staff morale and motivation, including communication/outreach programs Continuous Improvement Lead, GDO ASEAN \xe2\x80\xa2 Organizes or participates in operations quality and/or productivity improvement work groups while promoting quality achievement and performance improvement throughout the organization. \xe2\x80\xa2 Proactively consults with managers and employees to identify opportunities, problems, develop improvements, create and maintain quality standards. \xe2\x80\xa2 Service Improvement Plan coordination for critical account(s) \xe2\x80\x93 Track performance of the account on a regular basis and conduct meetings with all relevant stakeholders to discuss the performance and improvement plans \xe2\x80\xa2 In accordance with the Global/Regional CSAT & NPS standards, perform in-depth analysis, track compliance, identify areas of improvement and drive improvement plans to constantly improve the service quality. \xe2\x80\xa2 Constantly revise quality related documents, processes & procedures to ensure suitability to operations and amendments are reflected accordingly \xe2\x80\xa2 Incumbent must have in depth knowledge of Network infrastructure & global IT products and services. \xe2\x80\xa2 Incumbent must have in depth knowledge, experience and employs a strong continuous improvement, value creation business mindset \xe2\x80\xa2 Incumbent must be proactive and provide seasoned advice for both short and long term implications on Program, Service & Operations related issues. \xe2\x80\xa2 Incumbent must be able to perform high level presentations both internally & externally
Orange is one of the world\xe2\x80\x99 leading telecommunications operator with sales of 42 billion euros in 2019 and 145,000 employees worldwide as at 31st March 2020, including 85,000 employees in France. The Group has a total customer base of 253 million customers worldwide as at 31 March 2020, including 208 million mobile customers and 21 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunications services to multinational companies, under the brand Orange Business Services. In 2019, the Group presented its new \xe2\x80\x98Engage 2025\xe2\x80\x99 strategic plan, guided by social and environmental accountability, aims to reinvent its operator model. While accelerating in growth areas and placing data and AI at the heart of its innovation model, the Group will be an attractive and responsible employer, adapted to emerging professions. Orange is listed on Euronext Paris (symbol ORA) and on New York Stock Exchange (symbol ORAN) Orange Business Services joined the landscape of Service centers in Kuala Lumpur 5+ years ago (2014) starting from CS&O and in early 2016, it has expanded to other functions like pre-sales, post -sales, Cybersecurity, Operations and Service Desk team with language capabilities.
Bachelor\'s or Equivalent