Job Description

About the job Account Manager, Operations (BPO - Hotel/Travel/Accommodations)

We are a Multinational BPO serving 120 clients from the Fortune 1000, and complete 43 million transactions a month on a digital backbone that spans 19 countries around the world.

Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add as an Account Manager for (Customer Service/Travel/Telecommunications) who will establish and create strategies that will enhance processes and boost ease and efficiency.

As an Account Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to:

Key Responsibilities:

• Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations;
• Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line;
• Identify the training needs that will equip the staff with fundamental skills and knowledge;
• Have a thorough understanding of the various system tools and operational procedures utilized within the program;
• Collaborate with stakeholders on a regular basis for changes on promotions and updates; and
• Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers.

Job Requirements:

• Earned a bachelors Degree in any field preferred but not required.
• Minimum 5 years of work experience in the BPO/ call center environments (with 2-3yrs management experience)
• Must have experience handling accounts under the Travel Vertical.
• Excellent working knowledge on Microsoft Office applications
• Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
• Strong analytical skills
• Demonstrated leadership skills
• A data-driven, community forward mindset person

Work Days
Monday - Friday | 10am - 7pm

Remuneration
Total Package up to MYR 14,000

Consultant in Charge:
Phoebe Loke ( ) | +6016 2117 443