Job Description

#BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world\xe2\x80\x99s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top reasons to work with TDCX. \xc2\xb7 Attractive remuneration, great perks, and performance incentives \xc2\xb7 Comprehensive medical, insurance, or social security coverage \xc2\xb7 Premium workspaces \xc2\xb7 Engaging activities and recognition programs \xc2\xb7 Strong learning and development plans for your career growth \xc2\xb7 Positive culture for you to #BeMore at work \xc2\xb7 Easy to locate area with direct access to public transport \xc2\xb7 Flexible working arrangements \xc2\xb7 Be coached and mentored by experts in your field \xc2\xb7 Join a global company with 26 years of experience and 310+ industry awards What is your mission? You will help us deliver excellent service to our partner brands by performing these tasks: \xc2\xb7 Provide excellent customer experience via all relevant communication channels. \xc2\xb7 Identify and analyze customers\xe2\x80\x99 issues and provide strategic solutions to resolve their needs. \xc2\xb7 Ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance with our service standards. \xc2\xb7 Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience. \xc2\xb7 Deliver the best services to customers to ensure the highest customer satisfaction. \xc2\xb7 Build sustainable relationships and engage customers by taking the extra mile. \xc2\xb7 Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX. Who are we looking for? \xc2\xb7 Candidate\xe2\x80\x99s Language Proficiency must possess language skills at the CEFR C2 mastery level and be a native speaker in the primary language. \xc2\xb7 Candidates that serve a multi-lingual channel must at least possess a CEFR C2 proficiency in the primary language in which Services are provided and English language skills at the CEFR \xc2\xb7 C1 level mastery for all languages in which Services are provided. \xc2\xb7 Candidate must possess at least a bachelor\xe2\x80\x99s degree in any field \xc2\xb7 Previous customer facing experience is critical (eg. B2B, B2C, contact centre). \xc2\xb7 Preferably to have prior experience in multi-channel customer support, including either email, phone, or chat. \xc2\xb7 Excellent problem-solving abilities \xc2\xb7 Empathetic and can communicate in a caring and friendly manner \xc2\xb7 Strong time management skills and motivation to exceed expectations \xc2\xb7 Enjoy working in a fast paced and changing work environment \xc2\xb7 Tech savvy and comfortable working with technology \xc2\xb7 Strong team spirit with a passion and drive to help users and to deliver the best customer experience \xc2\xb7 Able and willing to work on a rotational shift pattern, which will include weekends \xc2\xb7 Minimum 2 years\xe2\x80\x99 experience in related fields. Who is TDCX? TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities. TDCX helps clients, including many of the world\xe2\x80\x99s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region\xe2\x80\x99s growth potential. We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 310 industry awards, including being one of the best companies to work for in Asia. From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.
Who is TDCX? TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities. TDCX helps clients, including many of the world\xe2\x80\x99s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region\xe2\x80\x99s growth potential. We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 310 industry awards, including being one of the best companies to work for in Asia. From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.
Bachelor\'s or Equivalent