Job Description

KEY ACCOUNTABILITIES

As a redONE advocate, the Admin Assistant (Sales Support) is a skilled professional with extensive experience handling pre- and post-sales matters, particularly through RSS exposure. Here's what the role entails:

Processing new partner application end-to-end process. Managing the correspondence & escalations between the channel team and other internal divisions. Monitoring region/state POSM stock level. Establish and maintain quality vendor services within the allotted budget. Providing data and reports to help the sales team. Answering phone calls, emails, Whatsapp/Telegram, and Facebook. Training (on/off-site), tasked to train partner/sales team/new staff on Mreg, products SOP, etc. Attending other company-related events/functions as and when necessary.

MAIN JOB RESPONSIBILITIES

Daily

Updating partner application status (submission, pending, escalate, vendor, done). Managing and monitoring all escalations with requests within 24 hours of priority. Acquire the required updates from sales, operations, marketing, and other related departments to follow up, close, or escalate. Answering emails, phone calls, Whatsapp, Facebook, and any correspondence. POSM disbursement, stock management & other relevant duties as required. Issues and escalations to Region Head/HOS/SSM. Daily reporting.

Weekly

Partner application progress report and end-to-end process. Partner's staff feedback and training report (as a trainer and liaison). POSM and stock inventory report. Competitive comparison between telco, product, marketing, promotion, and commission. Weekly reporting.

Monthly

Monthly visit (individual/joint) to all PS to spend time with the PS staff on sales and operations. Monthly reporting.

JOB REQUIREMENTS

Candidate must possess a minimum of SPM/STPM/Professional Certificate/Diploma in Business Administration, Finance, Communications, or a related field. At least 2-3 years of experience in administration, finance, or a related role.

Technical Skills

: Strong understanding of sales support processes.

Communication Skills

: Excellent verbal and written communication skills to effectively liaise with partners and internal teams.

Analytical Skills

: Strong analytical and problem-solving skills to track reports and updates on the crucial tasks. High attention to detail, ensuring accurate updates on partner details and follow guidelines. Ability to manage multiple tasks and prioritize work efficiently, including preparing regular updates and reports. Ability to work collaboratively with state-level teams and various departments. Willingness to adapt to changing requirements and work in a dynamic environment.
Job Types: Full-time, Permanent

Pay: RM1,800.00 - RM2,500.00 per month

Benefits:

Additional leave Cell phone reimbursement Maternity leave Opportunities for promotion Professional development
Education:

STM/STPM (Preferred)
Experience:

Administration: 2 years (Preferred)
Location:

Bayan Lepas (Preferred)
Work Location: In person

Expected Start Date: 02/17/2025