Job Description

• High school diploma or equivalent. Additional certification or training in office administration or customer service is a plus.
• Previous experience in administrative roles and customer service positions is preferred, particularly in a fast-paced environment.
• Problem-solving Abilities: Strong problem-solving skills to address customer issues or concerns efficiently and find satisfactory resolutions.
• Computer Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience, etc.
• Bilingual spoken/Written English and Mandarin

Responsibilities:

• Administrative Support: Provide administrative assistance to ensure smooth office operations, including managing correspondence, scheduling appointments, and organizing customers data file
• Sales Support: Assist the sales team by generating quotes, processing sales orders, and following up on leads or inquiries to support revenue generation
• Excellent communication skills, both verbal and written, with the ability to interact professionally and effectively with customers and colleagues
• To support & develop our sales & marketing workforce in Singapore as well as Malaysia.
• Good organizational and time management skills to handle multiple tasks, prioritize work, and meet deadlines effectively

Job Responsibility:

• Order Processing: Process customer orders accurately and efficiently, ensuring timely delivery and resolving any issues related to order fulfillment.
• Product Knowledge: Develop a thorough understanding of the company\'s products or services to provide accurate information and assistance to customers.
• Documentation: Maintain records of customer interactions, transactions, inquiries, and complaints, ensuring accuracy and confidentiality.
• Administrative Coordination: Coordinate with various departments internally to fulfill customer requests, resolve issues, and ensure a seamless customer experience.
• Hands-on practice with min. supervision

Benefits

• Operating hours 8.30 am - 6.00 pm
• Monday to Friday
• Good remuneration package such as variable incentives payable to outstanding performer employees aside from Basic Pay RM 3500 - RM 4000

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