Job Description

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Key Responsibilities:

Business Performance and Management

• Ensure the following Operational processes are timely executed with nil backlog:
• Verify and process R&R application in a timely manner
• Compiling and sending of Bulk SMS
• Staff ID & system access application
• Manage and record of department all department incoming mails and returned mails
• Print and/or update any ad-hoc request
• Provide accurate daily, weekly, monthly, half yearly and yearly reporting
• Conduct self testing in accordance to the Group Compliance Policies & Procedures and perform independent review on the department compliance and risk exposure within the stipulated timeline
• Submit Incident or reporting through Sharp system to Group Compliance & Group Risk within the stipulated timeline.
• Ensure all TAT and KPIs are met
• Ensure timely feedback of request
• Answer incoming calls within 3 rings
• Response incoming email within 24 hours
• Assist, support and perform any ad-hoc projects assigned by Managers / Head of Department

• Liaise with Team Manager & Unit Manager related to on customers\' and department issues.

• Ensure satisfactory rating on all audit reviews.
• Ensure compliance of internal policy and procedures, Bank Negara guidelines and regulation, i.e. FSA /IFSA 2013, Fair Debt Collection & etc.
• Highlight suspicious and new account behavior to Team Manager to mitigate fraud.

• Bachelor\'s degree / Diploma in the relevant discipline
• Preferably with relevant working experience

• Computer literacy - basic MS Words and Excel
• Good communication in English and Bahasa Malaysia
• Able to multitask and work under tight deadline.

CIMB