Job Description

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DETAILS

• Name of position Skill & Role - TIBCO Administrator L3 Support
• Work Location (Office Address) - Level 1, Smart Banking Area, Citibank Tower, 165, Jln Ampang, Kuala Lumpur, 50450 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
• Shift (Working Hours) - 24*7support
• Experience/Band - 5 years
• Project Duration - Long term

• Install and implement end to end infra build for TIBCO/KAFKA/SOLACE tech stacks.
• Work on different projects for all the tech stacks and implement them end to end.
• Assemble mainframe usage statistics and prepare trend analysis for weekly reporting.
• Attend scheduled meeting representing the Infrastructure team and share meeting minutes on regular basis.
• Driving daily, weekly and Monthly call with client to share the operational status, discuss major / upcoming activities and automation opportunities.
• Coordination implementation activities with Developers, Operations and CTI.
• Create and execute the CHG, REQ, Incidents, CREQ and EPR tickets.
• Perform environmental requirements to Implement the Phase Plan requirements for Development, Pre-IST, IST, UAT, PAT and Production environments.
• Maintain up-to-date environmental diagrams including all application components.
• Perform CICS refresh request based on Request with necessary approval.
• Participation in yearly DR and other major activities.
• Strong IT Knowledge and understanding of IT operational environment is must.
• Execute all code promotion across all environments outside of Development.
• Execute all production release activities.
• Execute the COB test plan, COB implementation plan and COB recovery plan. In addition, record testing results, and leading corrective actions from any tests/implementations.
• Execution of overall Release Management procedures and support of ChangeMan ERO solution.
• Obtain release management usage statistics and provide input for trend analysis with weekly reporting.
• Primary implementer for all Mainframe RFCs.
• Develop comprehensive knowledge of how areas of business, such as architecture and infrastructure, integrate to accomplish business goals
• Provide in-depth analysis with interpretive thinking to define issues and develop innovative solutions, Work with teams on process improvement and produce necessary metrics to show progress.
• Support all Release Management COB plan execution during testing and actual implementation.
• Track all required environment changes/Post build/ release management changes and ensure consistency across all environments.
• Update & maintain environmental configuration documentation/diagrams including all application components..
• Environment Support for Refresh and Conversion Load activities.
• Ensuring all critical batch streams like nightly batch etc completes on time, Proper resolution should be shared to respective groups.
• Release batch with adherence to SLA.
• Partner with multiple management teams to ensure appropriate integration of functions to meet goals as well as identify and define necessary system enhancements to deploy new products and process improvements
• Resolve variety of high impact problems/projects through in-depth evaluation of complex business processes, system processes, and industry standards\
• Provide expertise in area and advanced knowledge of applications programming and ensure application design adheres to the overall architecture blueprint
• Utilize advanced knowledge of system flow and develop standards for coding, testing, debugging, and implementation.
• Help teams implement value stream mapping and prioritization of countermeasures, based on DevOps/Agile/Lean principles in order to achieve specific measurable results.
• Be a part of a DevOps Enablement team, helping multiple cross-functional delivery teams with the adoption of DevOps cultural and technical practices.
• Perform ad hoc duties as requested as requested by Manager.
• Ensure all SLAs are achieved.

• 5+ years of hands-on working TIBCO Products. BW, Hawk Admin, Kafka and Solace.
• Experience with Splunk and AppD Monitoring tools .
• Should be an expert in automate environment activities spread across TIBCO Servers. Must have developed tools that's are highly CPU efficient.
• Must have good hands on experience with release tools
• Expertise in server builds, deployment, configuration, maintenance & migration of TIBCO software and TIBCO applications on the TIBCO infrastructure. Well versed in implementation of SSL security, certificate management, Monitoring the TIBCO products in TIBCO Infrastructure.
• Thorough knowledge of installation of Hot Fixes and performing upgrades on the existing TIBCO infrastructure

• Must have experience in preparation of BOM document.
• Excellent Written, verbal communication and outstanding problem solving skills.
• Must have dealt customers from various geographies US, UK, Australia and Asian countries.
• Experience building strong, effective teams maintaining impeccable performance.
• Strong communication skills with the ability to articulate clearly in high stress situations for High visibility and critical incidents involving technology experts and business units SME's
• Open and willing to learning and sharing your knowledge with the team and helping them to achieve their goals and upskill constantly.
• Positive attitude with the drive to get the work done partnering with other units at different levels.
• Have to enjoy collaborating and working as part of a cross discipline team in difficult conversation and challenging personalities.
• Ability to demonstrate cases where you continuously looking for ways to improve operations and succeeded.
• Good solid understanding of the importance of prioritization of your work.