Job Description

POSITION GENERAL SUMMARY

To perform operation & maintenance task to :-

• Ensure maintenance service availability according to Service Level Agreement.
• Ensure respond time according to service level Agreement.

ESSENTIAL POSITION FUNCTIONS

• To handle day to day activities in the Department by answering telephone calls, taking down and relaying messages.
• Responsible on receiving and preparing work requests for all complaints.
• To monitor on the recording and registration of work requests and work order generated.
• To assist division secretary in department administration.
• To assist in typing documents, correspondence and memorandum.
• To receive, open, date stamp, record and distribute incoming mail and outgoing mail.
• To assist in opening new file when required and to maintain, updates for all incoming and outgoing correspondence / documents.
• To assist in monitoring of staff administration matters ie Staff Attendances Record, Leave Application, Claim Expenses etc, for all staff in the Department.
• Any other duties that may be assigned by the immediate superior or management representative.

Key Challenges

• Respond the complaint within 10 minutes

Working Relationship

WHO?

FROM?

PURPOSE

• Senior Engineer

• UTW

• Report on operation matters and daily procedural work

• Technical Officer/LV Chargeman

• UTW

• Direct report on operation matter & related issue

• Technician

• UTW

• Report on daily operation matters

Dimension

Competencies

Collaboration

Commercial Orientation

Customer Centricity

Develops and Empowers

Driving Excellence

Skills

• Passed good communication and interpersonal skills.
• Customer service oriented with pleasant personality.
• Good in both written and spoken Bahasa Malaysia and English.
• Self-starter with minimal supervision
• Good communication skill
• Computer literate is added advantage

Relevant Industries

Preferably with 1 year relevant working experience

Education

• SPM

• Credit in Bahasa Malaysia
• Pass in English
• Pass in Mathematics