Advanced Support Engineer
Kuala Lumpur, Malaysia
Job Description
JOB RESPONSIBILITIES
- Act as problem investigator and manager to assist an incident management team (per ITIL service model)
- Work with Center of Excellence, Tier 3, DevOps and R&D to identify bugs, perform triage, and work towards the ultimate resolution of the identified issue
- Provide risk management services to deployment and operations teams by reviewing designs and procedures used in production deployment
- Work closely Sales and Engineering on special applications to meet customer requirements
- Provide training to Technicians, Sales, Sales Support and other departments, when necessary
- Ability to provide \'follow the sun\' shift cover as part of the Regional ASG team roster which will include weekends and public holidays
- 4-8 years in Fintech, Information Technology or Telecommunications
- High energy, motivated engineer with prior experience in troubleshooting incidents and problems
- Strong understanding of Virtualization technologies, Networking and Operating Systems (Linux RedHat, Windows Servers)
- Understanding of VoIP and SIP
- Flexibility and willingness to work non-standard hours on occasion to meet customer demand
- Hybrid Working Mode
- Medical, Dental, Optical & Insurance
- Free flow of F&B at office Pantry
- Holistic well-being Working Culture
Due to the high volume of applicants, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.
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Job Detail
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Job IdJD901648
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:96000 - 156000 per year
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned