Advanced Support Engineer

Kuala Lumpur, Malaysia

Job Description


JOB RESPONSIBILITIES

  • Act as problem investigator and manager to assist an incident management team (per ITIL service model)
  • Work with Center of Excellence, Tier 3, DevOps and R&D to identify bugs, perform triage, and work towards the ultimate resolution of the identified issue
  • Provide risk management services to deployment and operations teams by reviewing designs and procedures used in production deployment
  • Work closely Sales and Engineering on special applications to meet customer requirements
  • Provide training to Technicians, Sales, Sales Support and other departments, when necessary
  • Ability to provide \'follow the sun\' shift cover as part of the Regional ASG team roster which will include weekends and public holidays
JOB REQUIREMENTS
  • 4-8 years in Fintech, Information Technology or Telecommunications
  • High energy, motivated engineer with prior experience in troubleshooting incidents and problems
  • Strong understanding of Virtualization technologies, Networking and Operating Systems (Linux RedHat, Windows Servers)
  • Understanding of VoIP and SIP
  • Flexibility and willingness to work non-standard hours on occasion to meet customer demand
Perks & Benefits
  • Hybrid Working Mode
  • Medical, Dental, Optical & Insurance
  • Free flow of F&B at office Pantry
  • Holistic well-being Working Culture
Apply online or feel free to contact me directly for more information about this opportunity.
Due to the high volume of applicants, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.

#LI-JACMY
#countrymalaysia

JAC Recruitment

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Job Detail

  • Job Id
    JD901648
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    96000 - 156000 per year
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned