: Manage a small team of internal and external customer service agents. Guarantee efficiency from all involved parties Fill in for any L4 tickets and give support to top priority cases Manage all back-end configurations: tagging, commission set up, campaign creations, vouchers requests and etc. PIC for any operational setup and adjustments for Affiliates team Manage each step of the payment funnel from validations with tax and finance to payroll final execution. Proactively explore efficiencies in operational workflows to optimize business processes including but not limited to payment duties Oversee all operations regarding payments Utilize various data pools and metrics in daily operations and provide insights and performance reporting of projects to facilitate senior leadership decision making. Requirements: Bachelor\'s degree preferably in marketing Advanced level in Microsoft Office and Excel Knowledge Advanced English 5-6 years of work experience preferably in e-commerce or Management Consulting.
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