Customer Support Agent (english + Bahasa Malay + Hindi)

0 - 5 Year    Kuala Lumpur, Malaysia
299, Jalan Maarof, Bangsar, 59000 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia, Malaysia

Job Description

Requirments:
- Please note: we can only accept candidates who speak English, Bahasa Malaysia, Hindi or Urdu or Bengali - on professional level;
- Computer literacy;
- Able to identify ways of solving the problem and present the solution in a verbal and written manner;
- Strong interpersonal skills;
- High level of professionalism;
- Attention to detail and punctuality;
- Windows with a minimum of 8Gb RAM Memory or Apple Mac not older than 2015 year.
- Stable internet connection;
- Own workplace.

Responsibility:
- Handle any incoming customer inquiry within the set time range via different communication channels: live chat and tickets system;
- Identify customers’ needs to achieve customer satisfaction;
- Manage standard inquiries in the ticket system and escalate the ones that require deeper investigation to the relevant department or specialist.

Benefits
- Working for a dynamically growing company;
- Challenging but exciting tasks with our own product;
- Trainee period is provided;
- Competitive salary;
- Working on a shift schedule (day and night shifts from 9 am to 9 pm and from 9pm to 9am / 2 days off)
- Remote work.

Skills Required

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Job Detail

  • Job Id
    JD837057
  • Industry
    Banking/Financial Services/Broking
  • Total Positions
    1
  • Job Type:
    Home Based
  • Salary:
    Trainee Stipend
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Any Graduate
  • Experience
    0 - 5 Year