Customer Support Agent (english + Bahasa Malay + Hindi)
Job Description
Requirments:
- Please note: we can only accept candidates who speak English, Bahasa Malaysia, Hindi or Urdu or Bengali - on professional level;
- Computer literacy;
- Able to identify ways of solving the problem and present the solution in a verbal and written manner;
- Strong interpersonal skills;
- High level of professionalism;
- Attention to detail and punctuality;
- Windows with a minimum of 8Gb RAM Memory or Apple Mac not older than 2015 year.
- Stable internet connection;
- Own workplace.
Responsibility:
- Handle any incoming customer inquiry within the set time range via different communication channels: live chat and tickets system;
- Identify customers’ needs to achieve customer satisfaction;
- Manage standard inquiries in the ticket system and escalate the ones that require deeper investigation to the relevant department or specialist.
Benefits
- Working for a dynamically growing company;
- Challenging but exciting tasks with our own product;
- Trainee period is provided;
- Competitive salary;
- Working on a shift schedule (day and night shifts from 9 am to 9 pm and from 9pm to 9am / 2 days off)
- Remote work.
Skills Required
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Job Detail
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Job IdJD837057
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IndustryBanking/Financial Services/Broking
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Total Positions1
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Job Type:Home Based
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Salary:Trainee Stipend
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationAny Graduate
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Experience0 - 5 Year