Job Description

• To have knowledge on reservation techniques in the outlet. Always be polite, friendly, honest and have a genuine desire to please guest
• Must have knowledge on all job functions of a waiter/waitress. Must have interpersonal skills when handling employees
• Delegation of subordinates in one owns station
• Must never leave the workstation
• Must be able to handle minor guest complaints
• Must know how to use all equipment in the outlet
• Must be able to take orders from guests effectively
• To control all captain order chit at all times
• To control all Linen Par Stock
• Ensure side station is always clean and never overload the station
• Must always deliver quality service to guests. Ensure smooth dining service
• Must always be alert and sensitive to guest\xe2\x80\x99s needs
• Must know your station well. Never overload any station, as guest will suffer from slow service
• Always ensure guest\xe2\x80\x99s comfort
• Ensure smooth operation in your stations
• Ensure guests have their meal delivered fast, efficiently and in a friendly manner
• Must always know what items 86 are NOT available in the kitchen or bar
• To maintain Departmental Attendance Records on daily basis
• Ensure all tables are ready for operation
• Ensure the floor is clean and free from crumbs
• Ensure side stations have enough stock for operation
• Food service must always follow standards given and consistency of each item must be maintained
• Must do other miscellaneous tasks
• Maintenance of tables chairs lighting and private rooms
• Stacking of operating equipment for busy periods must be done in a timely manner
• All administration tasks/assignments/projects for both F&B and Culinary Departments

• 2 years in Supervisory level in a 4 or 5 star operation
• Have strong leadership and communication skills
• Have strong administrative skills

• Proficient in Bahasa Malaysia and English
• Computer literate in Microsoft Word, Excel, PowerPoint and Outlook
• Have the ability to prioritize workload assignments
• Team work
• A well-organized & initiative person
• Able to work independently
• Firm and fair when making decisions or new implementations
• Mature and good personality
• Diversified, innovation, creative planning & strategies
• Analytical and prompt in action

• Attractive remuneration package
• 5 working days
• Talent development opportunities
• Corporate social responsibility activities

Accor