Job Description

As an Afterhours Travel consultant you will be available during the afterhours on the phone and email online sales and booking service, you are all about delivering amazing travel experience (D.A.T.E) to our valuable corporate clients to help them resolve their issue during emergency times. You will aim to ensure that your clients are your top priority and make them feel that we are there to help them at every step of the way. What we need from you? A solid background in travel consulting or airline reservation with demonstrated customer service experience, a minimum of 2 years Previous experience in afterhours experience highly desired but not necessary Contribute to a motivated & supportive team environment Confident in emergency ticking support Experience with GDS, Amadeus experience being an advantage Solutions focused mindset and demonstrated ability to resolve problems in a creative manner Ability to handle irate customers Excellent verbal and written English language A competitive, performance based remuneration package is offered based on experience and skills. FCM is an Equal Opportunity Employer searching for talented, driven people who have a desire to build a rewarding career in a company that loves to celebrate your success! By joining the FCM team, you\'ll discover first hand why we\'re recognised around the world as an outstanding employer. In addition, our company founder strongly believes the success of our business relies on the success of our people. If you understand the value of the customer and have what it takes to proactively deliver exceptional service, then consider FCM Travel Solutions and take your travel career to the next level!
FCM Malaysia is one of the world\xe2\x80\x99s leading travel management companies offering best-in-class travel booking and management services. With a professional and highly experienced team, our teams go the extra mile to cater to the diverse requirements of a wide range of multinational and regional organisations. Focused on meeting the travel needs of the corporate sector, the company has steadily built its business over the years by providing innovative and cost-effective travel management solutions. FCM Malaysia combines excellent client service, advanced technologies and global purchasing power to guarantee client-oriented solutions and savings. We pride ourselves on a high client retention rate, a testament to our best-in-class business travel management solutions and long-term partnerships with our clients. Recognised as Asia\'s Leading Travel Management Company at the World Travel Awards for ten years.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent