Job Description

JOB SUMMARY

The position is a technical support position at the University. The position will be responsible for areas as designated by the Manager, Information Technology (IT) Unit. These include:

Analyse current business processes and workflows to identify opportunities for AI integration and process automation. Develop and implement AI-powered solutions such as AI agents to enhance efficiency, productivity, and decision-making across campus operations. Collaborate with various departments to understand their specific needs and recommend tailored AI applications. Configure, deploy, and maintain AI tools and platforms and ensure seamless integration with existing systems. Monitor and evaluate the performance of implemented AI solutions, making adjustments as necessary to maximise benefits. Ensure all AI implementations follow ethical guidelines, data protection regulations, and University policies. Provide training and support to staff members on effectively utilising AI tools in their daily work. Generate reports on usage, system performance, and user engagement in AI tools.
This position will work closely with other staff members on campus.

Key responsibilities:

1) Implementation of AI Use

Ensure all Mechanical & Electrical (M&E) systems, equipment, and building infrastructure are properly maintained, fully functional, and supported with scheduled preventive and corrective maintenance programs. Assess department workflows and business processes to identify opportunities for AI enhancement. Design, implement, and optimise AI-powered automation solutions tailored to university needs. Develop integration points between AI systems and existing University platforms. Configure and deploy AI tools such as AI agents that address specific operational challenges. Provide technical advice on AI tool selection, configuration, and integration with existing systems. Stay current with emerging AI technologies and methodologies relevant to higher education. Conduct AI training sessions and write user guides to promote AI adoption and improve AI utilisation. Monitor AI solution performance and generate reports on user activity, system health, and issue trends.

2) Policy and Planning

Assist and support the Assistant Manager or Manager, IT to implement and to ensure compliance with all University IT-related policies.

3) Documentation

Develop and maintain various procedural and technical documents in areas such as customer service and application support.

4) Report

Prepare and provide reports on the relevant information as and when needed by the Management.

5) Liaison and Interaction

Work effectively and with flexibility as a member of the team in providing input, advice and assistance as and when required.

JOB REQUIREMENTS

A Bachelor's degree in Information Technology (IT), Computer Science or other related discipline from a recognised institution; or A Diploma in a relevant discipline from a recognised institution with a minimum of three (3) years of relevant work experience. Fresh bachelor's degree holders in relevant discipline can be considered. For diploma holders, at least three (3) years of relevant working experience in any two of the following domains: software development, business requirement study, business processes improvement, business systems support, web-based systems, low-code/no code development. Experience in coding with various programming language or low-code platforms with proven record of successful solution implementation. Proven ability to analyse organisational processes and identify opportunities for AI driven improvements. Strong understanding of AI technologies, machine learning frameworks, and natural language processing applications. Proficiency in configuring and optimising AI applications and integration for specific business needs. Excellent communication skills for effectively explaining technical AI concepts to non-technical stakeholders. Experience developing training materials and conducting workshops on AI tool utilization. Knowledge of ethical considerations and best practices in AI implementation. Agility in High-Pressure Environments: Thrives in fast-paced scenarios, adept at orchestrating multiple tasks, tracking action items, adapting to shifting priorities, and meeting tight deadlines. Flexibility in Working Hours: Exhibits willingness to operate beyond regular office hours as necessary to fulfil job demands.
Job Type: Full-time

Pay: RM3,000.00 - RM4,000.00 per month

Work Location: In person