Job Description

JOB SUMMARY

The position is a technical support position at the University. The position will be responsible for areas as designated by the Manager, Information Technology (IT) Unit. These include:

Analyse current business processes and workflows to identify opportunities for AI integration and process automation. Develop and implement AI-powered solutions such as AI agents to enhance efficiency, productivity, and decision-making across campus operations. Collaborate with various departments to understand their specific needs and recommend tailored AI applications. Configure, deploy, and maintain AI tools and platforms and ensure seamless integration with existing systems. Monitor and evaluate the performance of implemented AI solutions, making adjustments as necessary to maximise benefits. Ensure all AI implementations follow ethical guidelines, data protection regulations, and University policies. Provide training and support to staff members on effectively utilising AI tools in their daily work. Generate reports on usage, system performance, and user engagement in AI tools.

JOB REQUIREMENTS

A Bachelor's degree in Information Technology (IT), Computer Science or other related discipline from a recognised institution A Diploma in a relevant discipline from a recognised institution with a minimum of three (3) years of relevant work experience Relevant working experience in any two of the following domains: software development, business requirement study, business processes improvement, business systems support, web-based systems, low-code/nocode development
Job Types: Full-time, Contract

Pay: RM3,000.00 - RM4,000.00 per month

Work Location: In person