Airline Customer Experience Specialist Mandarin Speaker
Shah Alam, Selangor, Malaysia
Job Description
- Responsible for customer online consultation and answering questions, providing effective answers to customer consultation needs
- Maintain good communication and cooperation with relevant departments
- To exceed customers\' expectations in terms of customer service & accurate information.
- Work in a team to achieve the required KPI elements and SLA.
- Must be able to converse fluently using Mandarin and English
- Must be able to read & write Traditional Mandarin word
- Education: SPM, UEC, O-level or; and above
- Working Hours\xef\xbc\x9a 24/7 Rotational Shift - 5 days working
- Preferred to have six months or more of customer service experience
- Fresher are welcomed to apply
- KPI incentives
- Transportation allowances
- 14 days AL; 14 days ML, 60 days Hospitalization leave
- EPF, SOCSO
- Health and life insurance
- Medical Claim
- Corporate deals
- Annual Leave
- Medical and Hospitalisation Leave
- EPF / SOCSO / PCB
- Medical Insurance
- Training Provided
- Allowance Provided
- 5 Working Days
- Performance Bonus
- Staff Discount
- Overtime Pay
Ricebowl
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Job Detail
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Job IdJD1040056
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationShah Alam, Selangor, Malaysia
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EducationNot mentioned