Airlines Industry] Mandarin Customer Service Executive

Shah Alam, Selangor, Malaysia

Job Description


  • Professional training will be provided upon joining (Product Knowledge & Soft Skill)
  • September Intake
Responsibilities
  • Handling pre-online booking enquires, post-online booking enquires, other general enquires, escalation support & booking amendment/cancellation.
  • To exceed customers\' expectations in terms of customer service & accurate information.
  • Work in a team to achieve the required KPI elements and SLA.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Keeping records of customer interactions, transactions, comments, and complaints.
Benefits
  • KPI incentives
  • Transportation allowance
  • 18 days AL
  • EPF, SOCSO
  • Health and life insurance
  • Medical Claims
  • Dental Claims
  • Walking distance to the office - Shelter nearby LRT / KTM Station
Additional Benefits
  • Annual Leave
  • Medical and Hospitalisation Leave
  • EPF / SOCSO / PCB
  • Medical Insurance
  • Training Provided
  • Allowance Provided
  • Performance Bonus
  • Overtime Pay
  • 5 Working Days
  • Staff Discount

Ricebowl

Beware of fraud agents! do not pay money to get a job

MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Job Detail

  • Job Id
    JD1004838
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Shah Alam, Selangor, Malaysia
  • Education
    Not mentioned