Job Description

[No Night Shift] RM 3800 Basic Mandarin-English Speaking L2 Customer Service Executive in Digital Photographic Industry @Pj (Fresh Graduates Are Welcomed)FollowMYR3,800 - MYR4,000 Per Month,Fast ResponseBe an early applicant!Posted 18 hours ago \xe2\x80\xa2 Closing 25 Oct 2024Be an early applicant!SaveApplyRequirements

• Required at least a qualification of SPM or above
• Proficient in Mandarin and English is a must
• Required at least 6 months of experience in Customer Service.
• Have no issue to be based in office located at Ara Damansara, Petaling Jaya
• Able to join on the following date: 18 September 2024
• Willing to work on 5.5 days with 2 days rotational off day basis (including weekend & Public Holiday)
• Able to commit working on 9 hours shift basis between 7.30am to 6pm (Mon - Fri) and 8am to 5pm (Sat & Sun)
• Able to multitask on a regular basis

Responsibilities

• Handling inbound & outbound calls, Email, and Live Chat pertaining to customer general inquiries, complaints, comments, feedbacks and other raising issue related the company\'s products.
• Point of contract for system service requests and queries from copier, printers & scanner users
• Ability to handle difficult calls in a professional manner.
• Diagnose and resolve over the phone or electronically of all system related issue on the copier performance and advise users on appropriate actions.
• Diagnose and resolve over the phone or electronically of all system related issue on the copier performance and advise users on appropriate actions.
• Ensure customer issues and / or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.

Benefits

• Monthly Salary: RM3,800 Basic Salary + up to RM200 KPI Allowance
• EPF and SOCSO
• 12 Annual Leave & 14 Medical Leave
• FREE Shuttle Service (Subang Jaya Komuter 7.45am - 10.15pm and Ara Damansara LRT 8.15am - 9.30pm)
• NO Night shift
• Office Location is reachable by LRT
• Career Advancement Program
• Well established Cafeteria with variety of food choices
• Facilities: Pool + Gym + Rest & Relax Zone
• One month paid training provided

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