Aml Officer, Gc Amlt, Odd/cdd (penang) My

Malaysia, Malaysia

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:Strategy and Planning

Execute project definition, individual KPI & team KPI and translating business requirements into technical specifications, KPI & SOP.
Review and prepare yearly KPI for team members.
Undertake any other ad-hoc duties assigned by Management from time to time.

Business Performance and Management

To monitor and review the overall Operations process flow and turnaround time to ensure smooth operations in supporting the overall Team performance.
To monitor and track daily outreach end-to-end activities & performances.
Develop reports *(as and when required) to support performance analysis and conduct periodic review of key operational process with a view to improve TAT & processes.
Conduct team breifings & attend meetings *(as and when required).
Maintain QC and QA error rate within function tolerance level for self & overall Team.

People Management

Ensure to maintain adequate resource capacity for a smooth and effective operations.
Supervising, guiding & coaching team members for continuous improvement.
Effective leave management between self & team members to ensure that there is adequate resource capacity to support operations efficiently.

Regulatory Compliance

Ensuring that tasks are in compliance with policies, procedures, guidelines & regulations issued internally and by regulatory bodies.

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