Analyst Customer Service & Order Management

Pulau Pinang, Malaysia

Job Description


Overview:Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker\xe2\x80\x99s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems and a strong reputation among its customers. Being one of the world\'s leading analytical instrumentation companies, Bruker is strongly committed to further fully meet its customers\xe2\x80\x99 needs as well as to continue to develop state-of-the-art technologies and innovative solutions for today\'s analytical questions.Please visit .
Responsibilities:This person will be responsible for overall sales administration functions for:

  • Entire Spare Part Order Process Management (OTC)
  • Process and coordinate RMA requests
  • Service Support and Logistics as Back Office Function
Essential Functions:
  • Order Management, mainly on RMA requests and coordinate refurbishment orders
  • Overall order process management (SAP & SFDC)
  • Support on Booking and Revenue Reporting
  • Align with Finance and Selling Entity
  • Logistics
  • Prepare shipping documents
  • Coordinate global shipments
Qualifications:Knowledge, Skills and Abilities:
  • Experience in sales operations related jobs
  • Microsoft Office (Excel, Word, Powerpoint, etc)
  • Experience of operating SAP and CRM (SFDC and BESS)
  • Fluency in English; reading/writing and oral communication
Educational Requirements:
  • Bachelor degree in related discipline
  • Minimum 2 years of relevant working experience

Bruker

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Job Detail

  • Job Id
    JD1059736
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Pulau Pinang, Malaysia
  • Education
    Not mentioned