Job Description

Shangri-La Customer Engagement & Process Transformation Kuala Lumpur Shangri-La\'s Customer Engagement and Process Transformation center or (CEPT-KL), plays an integral part in supporting the operations of Shangri-la hotels world-wide. Powered by people from various backgrounds, the Shangri-la CEPT-KL family is united by the passion to delight, to learn and to share knowledge. Growing exponentially, the award winning Shangri-la CEPT-KL is constantly on a lookout for highly motivated and talented individuals. We\'re looking for someone extraordinary. Someone with a meticulous and innovative mind, skilful, with a thirst for knowledge. Is it you, we\'re looking for The Analyst, Enterprise Applications is responsible for the configuration and user account administration of core global hospitality systems as well as the monitoring and troubleshooting of application issues. You Are Responsible For (but Not Limited To) Administer (create/edit/delete) user accounts and troubleshoot system access issues for various global hospitality applications and systems such as: \'Central Reservation System\' (CRS), \'Property Management System\' (PMS) and others. Process CRS & PMS configuration change requests. Perform efficient monitoring & troubleshooting of interface messages exchanged between CRS and other systems. Carry out CRS configuration for new properties. Provide Tier 1 support to remote users to troubleshoot CRS & PMS application issues, reported via phone, email or ticket. Work in line with existing processes, standards, and service levels. Maintain relevant technical knowledge of supported applications and systems. To succeed in this role, you should have the following skills and experience Bachelor/ Diploma in Computer Science/Information Technology or equivalent. Minimum 2 years of experience supporting and/or administering hospitality systems such as: SynXis CRS, Opera PMS, Opera Xchange Interface, etc Basic knowledge in XML (Extensive Markup Language) messages Experience working in a global or regional environment supporting remote users Proficient with Microsoft 365 tools: Outlook, Teams, OneDrive, Word, Excel and PowerPoint. Fluency in written and oral English, proficiency in Mandarin Flexible to changes and has sense of urgency Can work under pressure and deliver on set goals People leadership experiences desired / preferred. Strong problem-solving skills Attention to details, efficient in follow-throughs What\'s in It for You Free stay at any of our Hotels globally (one of a kind in the industry) 5-Day work week. Earn attractive monthly salary. Discretionary performance-based bonus and incentives. Paid Training and career development opportunity. Socso, EPF, EIS and medical insurance coverage. Annual Preventive Health Screening. Annual Leave.

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