Job Description

: Scope of Position: The AOG Desk officer is the main point of contact of FHS customers, for Pooling Services or Ad Hoc Services. The job position is organized in shifts, inducing working during nights, weekends and bank holidays. You will be dealing with the entire request process \xe2\x80\x93 from taking customer requests to delivering the component shipment Key Responsibilities:

• Managing incoming urgent requests from Airlines to deliver a component and ensuring Material is properly delivered within the contractual lead-time by coordinating from the best location from any of our Inventory locations
• Managing efficiently communication with customers (internal & external)
• Act as the focal point FHS supply chain and logistics when required
• Evaluating, challenging and selecting in autonomy, options available to satisfy Customer need in case of nil stock, including challenging the customer on his need
• Manage Ad hoc demands, coming from Operators requesting Material for sales, loan or exchange of aerospace Material on AOG basis (Customer on Demand Services)
• Ensure prompt/quickly respond to the AOG (Aircraft on Ground) requests in the most effective way
• Analyse and decide the best solution within the frame of delegation provided to AOG Desk Officer in case of an AOG request where we have no asset available
• Ensure that any required parts for the aircraft are sourced and shipped according to contract, maintaining contact with all involved parties throughout the whole process
• Document actions taken, ensuring accuracy and paying attention to details
• Effectively manage various Airbus IT tools
• Contribute to process improvement in highlighting issues by going through the proper escalation points within the management team
• Manage FHS IT systems with accurate data and recording all miles stones in the systems correctly
• Ensure that contract customer requirements are processed in a timely manner and that exceptionally high quality customer service is delivered at all times
• Act as main driver to the health of supply chain by detecting and documenting abnormal status and drumbeating the responsible stakeholders to resolve the issues as soon as possible

Requirements:

• Diploma with min 2 year relevant working experience or Advanced/Higher/Graduate Diploma/Bachelor\'s Degree with min of 2 years relevant working experience
• You are required to work on a 24/7 shift pattern
• Time management, well organized
• Customer satisfaction mindset oriented
• Able to work with autonomy
• Communication Skills
• Team Working
• Negotiation Skills

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company\xe2\x80\x99s success, reputation and sustainable growth. Company: Airbus Customer Services Sdn Bhd Contract Type: Permanent - Experience Level: Entry Level Job Family: Material Support & services By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.