Job Description

Accountabilities

Provide Level 2/3 technical support for business applications, investigating and resolving complex issues while maintaining service level agreements Monitor application performance and system health, implementing preventive measures to minimize downtime Collaborate with development teams to troubleshoot software/application issues and implement solutions Manage and track support tickets through their lifecycle using IT service management tools Create and maintain technical documentation, including standard operating procedures and troubleshooting guides Participate in change management processes and assist with application upgrades and patches Support regular testing activity, ensuring product knowledge is kept up to date Conduct root cause analysis for recurring issues and implement long-term solutions Support end-users through training , demo and documentation to improve application usage

Required Skills and Experiences

Minimum 3 years of experience as Application Support Analyst or relevant role. Experience with SQL fundamentals and basic query writing Experience with Postman for API testing and management Experience with JSON/XML data formats Equip with sFTP/FTP protocol knowledge and implementation Experience with REST API understanding and troubleshooting Experience with HAR file analysis and debugging Tools & Technologies: JSON (mandatory), XML, HAR file analysis, SFTP understanding, Pupeteer/other automation tools. Good to have skills: Ms Azure Basic (Service health check/Monitoring), Fiddler for network traffic analysis, Puppeteer/similar for headless browser automation, SoapUI for API testing and validation. Detail-oriented approach to problem solving and documentation Exceptional time management abilities Strong expectation management skills Clear and effective communication (written and verbal) Strong analytical and problem-solving mindset Capacity to work under pressure and handle multiple priorities Ability to work effectively in a team environment

Important Notes:

This role requires a weekly

rotational shift

to support the UK and Mexico countries, with the following shift patterns: 8 AM - 5 PM, 10 AM - 7 PM, 12 PM - 9 PM, and 3 PM - 12 AM. Please apply only if you can commit to this rotational shift schedule.

Job Types: Full-time, Permanent

Pay: RM4,000.00 - RM6,000.00 per month

Benefits:

Additional leave Dental insurance Free parking Health insurance Maternity leave Opportunities for promotion Parental leave Professional development Vision insurance
Application Question(s):

Are you able to commit to the weekly rotational shift schedule for this role? What is your expected salary? Are you legally authorized to work in Malaysia?
Experience:

Application Support Analyst: 2 years (Required) SQL fundamentals and basic query writing: 1 year (Required) Postman for API testing and management: 1 year (Required) JSON/XML data formats: 1 year (Required) sFTP/FTP protocol knowledge and implementation: 1 year (Required) REST API understanding and troubleshooting: 1 year (Required)
Work Location: In person