Application Support Analyst
Kuala Lumpur, M14, MY, Malaysia
Job Description
Role :
Application Support Analyst (SWIFT)Location :
Kuala LumpurPayroll :
Skill QuotientExperience
: 2-5 yearsDuration:
1 year extendable contract:
Qualifications Required:
2-5 years of experience
in application or system support
, preferably in banking or financial services. Hands-on experience withSWIFT, BNM systems, or interbank payment platforms
is a strong advantage. Certifications such as ITIL Foundation, SWIFT Certified Specialist, or CompTIA Server+/Security+ are desirable.Key Responsibilities
Provide
Level 1/2 application support
forSWIFT and interbank payment systems
, ensuring high availability and system stability. Monitor application health, transaction flows, and system alerts; proactively identify and resolve issues. Troubleshootapplication, interface, and connectivity issues
related to SWIFT messaging and payment processing. Coordinate with internal teams, vendors, and external parties (banks, regulators) to resolve incidents and service requests. Performincident management, root cause analysis
, and problem resolution in line with ITIL processes. Supportsystem changes, patches, upgrades, and releases
, including testing and post-deployment validation.Job Types: Full-time, Contract
Contract length: 12 months
Pay: RM3,000.00 - RM7,000.00 per month
Application Question(s):
What is your current salary? What is your notice period?
Experience:
SWIFT or BNM Sys or Interbanking App: 2 years (Required) * Application Support: 2 years (Required)
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Job Detail
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Job IdJD1409117
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, M14, MY, Malaysia
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EducationNot mentioned