Application Support Assistant ( Jb / Kl / Penang )
Tampoi, Johor, Malaysia
Job Description
Job Position \xe2\x80\x93 APPLICATION SUPPORT ASSISTANT ( JB / KL / PENANG )s
- Responds to telephone calls, chat or email requests for technical support including troubleshooting and investigating defects in a pleasant, professional manner.
- Providing a high level of service to customers and adhering to company strict SLAs for response and resolution times.
- Follow up closely with customers to ensure full resolution of issues.
- Deployment of service releases, patches, requests and customizations.
- Compiling documentation related support calls, resolutions, and follow-ups with users to ensure an acceptable solution has been reached.
- Conduct application training for internal & external users\xe2\x80\x99 other duties as assigned.
- May require an associate degree in a related area.
- At least 1 years of related experience.
- Ability to troubleshoot and diagnose problem.
- Good customer service skills.
- Ability to work both independently and as part of a team.
- High level of interpersonal skills to work effectively with others.
- Works under minimum supervision.
- Flexibility \xe2\x80\x93 responsibilities may require occasional evening and weekend work.
- Basic knowledge in SQL is an added advantage
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Job Detail
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Job IdJD1021690
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:3000 - 5000 per month
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Employment StatusPermanent
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Job LocationTampoi, Johor, Malaysia
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EducationNot mentioned