Job Description

Location: Bangsar South, KL

Working hours: Shift rotation; 4 working days in a week; 10am-8pm, 6pm-4am, 2pm-12am

Salary package: Basic Salary + RM2000 (shift allowance)

Job Responsibilities:

Responsible in managing the escalation tickets (technical issue) reported by end users and merchants. Responsible in monitoring the production applicaiton services. Assist Developer and Solution Architect in production query. Gather Data from Logs and DB for Investigation, Reporting and Statistic Analytics. Support activities that involve production environment. Support merchant integration. Working Closely with SRE (Site Reliable Engineer), Developer, SA (Solution Architect) team to mitigate any issues within defined SLA. Must be willing to work in a fast paced and growing business and global environment where some travel maybe required. Required to work in 24/7 shift arrangement (Must be willing to work in shift basis especially midnight odd hours as well as weekend and public holidays). The duties and responsibilities of the Employee outlined herein may be subject to change and the Employee may be required to perform additional tasks as deemed necessary by the Company.

Job Requirements:

Degree in Computer Science or closely related Engineering field, or equivalent work experience. Experience of tracing and resolving issues using logging, DB query and other support tools. Experience of working in technical on-call setup (24x7). Must be willing to work in shift basis especially midnight odd hours. Excellent analytical and problem-solving skills. Persistence and determination to fully root-cause and resolve complex issues. Strong written and verbal English communications skills. Understanding Mandarin will have advantage. In addition, you will need a proven ability to operate in extreme high-pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism. Must be willing to work in a fast paced and growing business and global environment where some travel maybe required.
Job Types: Full-time, Permanent

Pay: RM4,500.00 - RM7,500.00 per month

Benefits:

Cell phone reimbursement Health insurance Maternity leave Opportunities for promotion Parental leave Professional development Work from home
Schedule:

Rotational shift
Application Question(s):

What is your notice period? What is your expected salary?
Experience:

Fintech Application troubleshooting: 2 years (Preferred)
Work Location: In person