Job Description

Dorsett Grand Subang Nestled in the heart of Subang Jaya, Dorsett Grand Subang offers opulent hotel guest rooms and suites in the city's most upscale entertainment hub, shopping district and tourist attraction.

Assistant Credit Manager 2022-10-20

Job Responsibilities :

• The Credit Manager must carry out credit checks or investigations (reputation, solvency etc.) on individual guests, travel agencies or companies before credit is granted to them.
• The Credit Manager usually authorised credit for guests before their arrival. Authorisations can also be given for in-house guests in certain areas. He must approve all payments by personal checks, which are to be avoided.
• Credit Manger has to follow-up all guest accounts (in-house and outside guests), especially for guests having exceeded their credit limit. He/she receives daily the high balances report prepared by the Credit Clerk/Officer and action to be taken accordingly (guest contact, new credit authorisation request ).
• In charge of all correspondence or direct contact with the guest.
• The Credit Manager must inform the General Manager and Financial Controller of all charges in the guests' or companies situation, which are likely to affect payments (solvency problems, bankruptcy etc.)
• All delinquency accounts and legal suits to be managed by the Credit Mangers.
• The Monthly Ageing Receivable Report has to be prepared monthly.
• The Credit Manager will have to organise the monthly credit meeting with the General Manager, Financial Controller, Resident Manager, and all Department Heads concerned (F & B Manager, Banquet Manager etc.) where the aged Debtor Balance is thoroughly reviewed and actions decided.
• To recommend write off of un-collectable accounts.
• To review all supporting documents verifying the accuracy of the balance of receivables.
• To ensure that all event orders have a letter of undertaking or adequate deposits collected.
• To supervise the collection and also personally getting involved in the collection process whenever the need arises.
• To supervise the activities of the credit staff in order to achieve an efficient and effective performance of each individual's duties and responsibilities.
• To ensure that the Credit Policy and Procedures are absolved by the Front Office, Sales and Marketing and Food & Beverage Departments.

• Establish effectiveness employee relation, attitude towards the hotel quest.
• Strong communication and writing both English and Bahasa Malaysia.
• Computer literate presentable with good personality and positive attitude.
• Maximum with 2- 3 year experience in hospitality will be an advantage
• Immediate availability will be preferred and added advantage.
• Malaysian citizen only.