Assistant, E Commerce

Bangi, Malaysia

Job Description

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Job Scope : -To support the Ecommerce Sales & Marketing team to maintain high levels of customer satisfaction and communications.
-Maintaining a positive, empathetic and professional attitude toward customers at all times. :
  • Product management in relation to prices, stocks, promotion, layout, images, and content related across all ecommerce platform.
  • Respond to customer inquiries on time @ Shopee & Lazada. Maintain percentage of response rate 85% and above. Resolve product or service problems by clarifying the customer\'s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem, following up to ensure resolution.
  • To ensure stock level in Shopify & inventory system are always
accurate.
  • Assist with placement of orders, refunds, or exchanges.
  • Update customer inquiries in the provided inquiries sheet and notify the
Fulfillment team.
  • Contact & follow up with courier services to make sure all orders received by customers on time.
Requirement :
  • Minimum Diploma holder
  • Minimum 1-2 years working experience in Customer Service industry
  • Customer service oriented
  • Helpdesk experience (Handling complaints & queries)
  • Emphasizing Excellence
  • A people person
  • Polite and tactful personality
  • Basic & Intermediate Microsoft Office (Or equivalent software)
Job Type: Full-time Schedule:
  • Monday to Friday

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Job Detail

  • Job Id
    JD912498
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Bangi, Malaysia
  • Education
    Not mentioned