Assistant, E Commerce
Bangi, Malaysia
Job Description
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Job Scope : -To support the Ecommerce Sales & Marketing team to maintain high levels of customer satisfaction and communications.
-Maintaining a positive, empathetic and professional attitude toward customers at all times. :
-Maintaining a positive, empathetic and professional attitude toward customers at all times. :
- Product management in relation to prices, stocks, promotion, layout, images, and content related across all ecommerce platform.
- Respond to customer inquiries on time @ Shopee & Lazada. Maintain percentage of response rate 85% and above. Resolve product or service problems by clarifying the customer\'s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem, following up to ensure resolution.
- To ensure stock level in Shopify & inventory system are always
- Assist with placement of orders, refunds, or exchanges.
- Update customer inquiries in the provided inquiries sheet and notify the
- Contact & follow up with courier services to make sure all orders received by customers on time.
- Minimum Diploma holder
- Minimum 1-2 years working experience in Customer Service industry
- Customer service oriented
- Helpdesk experience (Handling complaints & queries)
- Emphasizing Excellence
- A people person
- Polite and tactful personality
- Basic & Intermediate Microsoft Office (Or equivalent software)
- Monday to Friday
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Job Detail
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Job IdJD912498
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBangi, Malaysia
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EducationNot mentioned