Job Description

Summary

General Duties To be committed and dedicate time, effort and attention to offering quality service, which reflects the vision and brand personality of the Front Office.
Management Duties

• Lead the department of Front Office by building a team and enhance their commitment to their work and the hotel.

• Delegate appropriate responsibility to others based on their ability whilst ensuring they have sufficient authority and resources.

• Achieve a record of success in recruiting, interviewing and hiring people (\xe2\x80\x9cGetting the right person in the right job\xe2\x80\x9d).

• Communicate the vision and brand personality to the team and ensure it is integrated in the department\xe2\x80\x99s business practices.

• Actively and successfully train people for current assignments and future growth.

• Set and communicate high performance standards.

• Recognize outstanding individual performance in the department and deal with substandard performance fairly, immediately and constructively.

• Ensure all team members under your supervision are scheduled in accordance with business needs.

Duties and Responsibilities

• Meet all VIP guest arrivals on behalf of management.

• Aware of all arrivals and departures FIT, groups and especially VIP guests and special attention guests.

• Coordinate with reservation regarding group check in, cancellation reservation on hand, etc.

• Authorize and coordinate VIP standards..

• Prepare monthly reports, reviewing achievements and assessing improvements as well as reviewing guest statistical data.

• Ensure effective networking and communication with outside groups/agencies in order to inform them of room availability.

• Ensure all credit adjustment and rebates are correctly accounted and recorded.

• Ensure all master folios are checked before end of the shift.

• Prepare necessary room voucher and other information for following day\xe2\x80\x99s business.

• Ensure night audit procedures are administrated efficiently and correctly according to hotel procedure and policy.

• Ensure room keys are checked and secure.

• Maintain a log of all odd or strange things that happened during the shift for Room Division Manager / Manager-on-Duty to review.

• Develop and maintain good relations with hotel guests.

• To be available in the lobby area during the absence of Lobby Hosts/Hostesses.

• Maintains and controls the use of luggage room to ensure complete accuracy.

• Instruct Bell Attendants of all hotel events, facilities and services and ensures they can provide this information to guests.

• Coordinate with communication hosts and ensure all in-coming calls and inquiries are handled promptly.

• Ensures guests luggage, letters, faxes and messages are delivered and collected as required.

• Oversees the lobby area both on ground floor and leel 41, reporting defects i.e. cleanliness, furniture, flower/plants etc.

• Ensure that all incoming messages are handed and delivered to the guests immediately.

• Represent the management especially during the Night Time.

• Understand the role in case of Emergency such as Fire, Bomb Threat, Flood, etc.

• Controls the Head Host House Bank.

• Responsible for in-room Deposit Box and Safe Deposit box at the Front Desk.

• Handle other duties given by the Director of Rooms.

• Coordinate with Guest Service Hosts / Hotel Limousine Service Provider to ensure the transportation bookings are handled correctly.

• Check Front Office team member\xe2\x80\x99s grooming on a daily basis and ensure that it is according to Alila standards

• Conducts FO shift / departmental briefings and brief on the event of the day as well as VIP arrival and departure.

Financial Responsibilities Control cost whilst ensuring guests get value for money
Communications Communicate effectively within the organization at all levels using the most appropriate communication method for the matter concerned
Others

• Adjust to changes in job requirements and the hotel\xe2\x80\x99s operational strategies to meet business needs.

• Maintain an efficient and effective administrative system

• Continue professional development by self-directed learning and participation in company sponsored training programs.

• Keep abreast of developments affecting your field of expertise.

Qualifications

• Minimum SPM certification required

• Experience in similar position or one position lower

• Possesses people skills by approaching challenges / mistakes in a professional and objective manner

• Possesses relevant administrative skills

• Has a confident personality