Job Description

Key ResponsibilitiesFront Office Operations

Assist in managing daily front office operations, including reception, guest check-in and check-out, concierge, and bell services. Ensure all front office procedures comply with hotel policies, SOPs, and brand standards. Monitor room status, availability, and coordination with Housekeeping. Support in preparing duty rosters and ensuring adequate staffing levels.
Guest Relations & Service Excellence

Handle guest feedback, requests, and complaints professionally and efficiently. Ensure VIPs, repeat guests, and special requests are well coordinated. Maintain high standards of customer service and guest satisfaction at all times. Act as a point of contact for guests in the absence of the Front Office Manager.
Team Supervision & Training

Supervise Front Desk Agents and other front office team members during shifts. Assist in training new staff and conducting on-the-job coaching. Support performance monitoring, discipline, and motivation of the team. Ensure proper grooming, punctuality, and professionalism among staff.
Administration & Reporting

Assist in preparing daily reports such as occupancy, revenue, and guest feedback reports. Monitor cash handling, billing accuracy, and night audit coordination. Ensure proper documentation and record-keeping at the front office. Support in implementing departmental improvement initiatives.
Coordination & Compliance

Liaise with other departments (Housekeeping, Maintenance, F&B, Security) to ensure seamless operations. Ensure compliance with health, safety, and security procedures. Act as Manager-on-Duty when required.
Requirements & Qualifications

Diploma or Degree in Hospitality Management or related field Minimum

2-4 years' experience

in Front Office operations, preferably in a supervisory role Strong leadership and communication skills Excellent customer service and problem-solving abilities Familiar with hotel PMS systems (e.g. Opera, Protel, or similar) Able to work shifts, weekends, and public holidays Well-groomed, professional, and service-oriented
Job Types: Full-time, Permanent, Contract
Contract length: 12 months

Pay: RM3,500.00 - RM4,500.00 per month

Benefits:

Dental insurance Free parking Health insurance Maternity leave Meal provided Opportunities for promotion Professional development
Work Location: In person