Responsibilities: \xe2\x80\xa2 Managing Workshop Floor Operations, Spare Parts Center and Warranty Section \xe2\x80\xa2 Plan staff annual leave & plot duty roster (Early Bird, Lunch Break, Q-line & Pre \xe2\x80\x93 checking, Extended Hours & Sunday / Public Holiday) to cater workshop loading \xe2\x80\xa2 Fulfill service & repair promised time \xe2\x80\xa2 Ensure completion of all jon & workmanship quality \xe2\x80\xa2 Morning briefing on SOP & customer complaint \xe2\x80\xa2 Brief & distribute service information (SI) to staff \xe2\x80\xa2 Coach staff on trouble shooting & rectification \xe2\x80\xa2 Follow up on CBJ/ Complaint repairs \xe2\x80\xa2 Returned warranty replacement part to PIC \xe2\x80\xa2 Return replaced spare (packed) at vehicle L/S frt floorboard \xe2\x80\xa2 Assist reception queue line & delivery process \xe2\x80\xa2 Check on overnight vehicle and causes \xe2\x80\xa2 Managed schedule waste (used oil, coolant, used rag, etc) & scrap \xe2\x80\xa2 Assign team leader on weekly hoist inspection \xe2\x80\x93 checklist, check every fortnightly on technician hand tool and practice scheduled cost management \xe2\x80\x93 electric, etc. \xe2\x80\xa2 Compile technician sales incentive claims (inclusive CBJ and warranty repair) \xe2\x80\xa2 Weekly and Monthly spare part stock count (discrepancies & part authentication (model) esp. for Insurance claim) \xe2\x80\xa2 Control inventory and return \xe2\x80\x9cDead\xe2\x80\x9d stock \xe2\x80\xa2 ADOS \xe2\x80\x93 rectify \xe2\x80\x9cweak\xe2\x80\x9d area \xe2\x80\xa2 Enforce 5S sustenance for work-floor/ time control & vicinity & reporting \xe2\x80\xa2 Occupational Safety & Health Act (OSHA) report on incident/accident & monthly compilation \xe2\x80\xa2 Other assigned duties deem fitted
AFTER-SALES SERVICES DIVISION Despite the challenges in the macro-economic environment in FY2017, the After-Sales Service Division was still able to grow its revenue by 12%. One of the main reasons for this achievement was due to our mid-term strategies to invest into our Body & Paint network expansion, continuous facilities improvements, development of our human capital, establishing exciting promotions and upgrading of service network facilities; all of which have yielded positive results. Another factor that contributed to positive results is the expansion of our products offerings such as vehicle accessories which were well received and accepted by customers. SERVICE FOCUS In addition, our keen focus initiatives in delivering excellent service experience have borne fruits as we jumped 3 spots to rank in 4th position in 2017\'s Customer Service Index by J.D. Power Malaysia Customer Service Index Study. SERVICE COVERAGE Moving forward, we will continue with our strategy to enhance our after-sales service network which comprises of a total of 72 centres. Of the 72 centres, 63 are service centres and 9 are body & paint centres. It is worthwhile to mention that a good number of our service centres are authorised service centres for Nissan, INFINITI, Renault and Bison vehicles. This has helped to broaden our customer-base and these brands are supported by leveraging on a nationwide after-sales service network backed by experienced technical staff.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5