Job Description

If you are looking to excel and make a difference, take a closer look at us\xe2\x80\xa6Functional (job responsibilities)

• Manage the Client Services, Implementation and Integration processes
• Execute the operational strategy, roadmap and customer implementation plans and co-ordinate with the functions of different divisions of the organization to ensure customer implementatino quality and customer satisfaction is being met.
• Product knowledge to ensure smooth planning and implementation of systems / solutions to customer business functions

Implementation & Integration

• Implementation to ensure CIB on-boarding fulfillment is completed within SLA and with high customer satisfaction.
• Manage migration projects to keep the customers up to date with latest system enhancements and to align with business\' initiatives.
• Collaborate with other teams in the business unit to meet business needs and objectives including supporting promotional campaigns and keeping customers\xe2\x80\x99 satisfaction.
• Inculcate technology influences in the business unit to leverage appropriate technical tools & services to improve work efficiency and product enhancements.
• Provide technical knowledge & assistance and collaborate with IT in solving system issues and in system enhancement projects.
• Plan and drive digital innovations & strategies to keep the business unit competitive in the market.

Client Services

• Develop Client Services support for Cash Management products suite in order to meet the goals and targets.
• Provide service solutions to client and to solicit client\xe2\x80\x99s feedback on product/system requirements/issues during visits /dialogues (calls) to the respective internal stakeholder/HLOB\xe2\x80\x99s customers.
• Engage Client Services & Transformation in ensuring provision of a high quality service delivery through effective management of daily support operations, people and resources.
• Adherence of HLBB\xe2\x80\x99s policies, services standard, performance measures, identifying and implementing operational risk controls, managing daily operations and capacity & capability planning.

About Hong Leong BankWe are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our \xe2\x80\x9cDigital at the Core\xe2\x80\x9d ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.Realise your full potential at Hong Leong Bank by applying now.

Hong Leong Bank