Job Description

Requirements:

Minimum

3 years of supervisory experience

in Front Office or a related department within the hotel industry. Strong leadership, communication, and problem-solving skills.

Proficient in Opera Cloud PMS is a must.

Excellent organizational skills and attention to detail. Able to handle operational challenges and make quick, sound decisions. Pleasant personality with a strong customer service focus. Willing to work

on rotation shifts (morning, evening, and night)

, including weekends and public holidays.

Key Responsibilities:

Oversee and monitor all Front Office operations during assigned shifts. Ensure smooth guest arrivals, check-ins, check-outs, and overall guest experience. Handle guest complaints, requests, and feedback promptly and professionally. Supervise front office team performance and provide support or guidance when necessary. Conduct shift briefings and ensure consistent communication between shifts. Check and verify daily reports, including room status and revenue reports. Coordinate with Housekeeping, Maintenance, and other departments to ensure operational efficiency. Manage cash float, verify cashier reports, and ensure all postings are accurate. Oversee room allocations, walk-ins, and group movements. Act as the person-in-charge of the hotel in the absence of senior management. Ensure all hotel policies, procedures, and brand standards are followed at all times.
Job Types: Full-time, Permanent

Pay: RM2,700.00 - RM3,000.00 per month

Benefits:

Additional leave Dental insurance Health insurance Maternity leave Meal allowance Meal provided Opportunities for promotion Parental leave Professional development Vision insurance
Application Question(s):

May I know your notice period for resignation? And if selected, when would you be available to start?
Experience:

Opera Cloud PMS: 1 year (Preferred)
Work Location: In person