Job Description

• Have a good knowledge of all systems and standard operating procedures of front office.

• Oversees and supervises guest arrivals and departures with the front office executive and managers.

• Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.

• Provide high level of customer service and maintain a high profile in the day to day front office operations.

• Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.

• Facilitate the FOM to prepare monthly and daily revenue report and circulate to all HOD\'s.

• Makes sure that the hotel\xe2\x80\x99s pricing policy and sales pitches are duly applied in order to optimize REVPAR.

• Supervises the management of debtors, group and individual guest invoicing and cash operations.

• Integrates and trains employees, providing support for skills development.

• Ensures that all front desk employees are well presented (uniforms, personal hygiene), and also punctual.

Qualifications:

• Min diploma in Hospitality management or equivalent.

• Must be proficient with reservations handling and process and familiar with Opera/Micros system.

• Excellent communication skills in English (verbal and written).

• Excellent organization, interpersonal and leadership skills required along with displaying excellent attention to detail.

• Ability to observe business etiquette and maintain a professional appearance.

Send your CV to:
Careers.penang@amari.com

Positions are opened to all local and permanent
residence of Malaysia only.

Only shortlisted candidates will be contacted.
Education:
Diploma
Years of experience:
3
Number of positions:
1