Job Description

1. Front Office & Meal Service Coordination

Assist the Manager in overseeing daily meal service operations for patients, carers, and staff. Ensure smooth food dispensing, addressing minor issues and escalating major concerns to the Manager. Support the front office team in handling patient meal queries and assisting with meal selections.

2. Staff Supervision

Supervise front office staff, ensuring all roles are carried out efficiently. Ensure all team members follow SOPs for meal service, cleanliness, and hygiene.

3. System & Data Management

Ensure staff meal orders are correctly keyed into the POS system, and payments are collected. Ensure Patient Meal vouchers are collected and filed. Assist the Dietitian in downloading and reviewing daily meal selection data to provide accurate numbers to the kitchen. Ensure tablet kiosks are checked and updated, so patients can make their meal selections without issues. Assist with filing invoices and updating records on Dropbox for accurate documentation and tracking.
4. Cleanliness & Hygiene Oversight

Ensure the service area is clean and well-maintained before and after each meal service. Work with the Dietitian to enforce hygiene standards across the front office team. Report any cleaning or maintenance issues that need immediate attention.

5. Communication & Reporting

Work closely with the Manager to implement process improvements in meal service and front office operations. Communicate operational updates and challenges to the Manager and Operations Team. Assist in training new staff on front office procedures, meal service protocols, and system usage
Experience in Hotelier is an added advantage!

Job Types: Full-time, Permanent, Contract
Contract length: 24 months

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

Meal provided Opportunities for promotion Professional development
Work Location: In person