Job Description

:Strategy and Planning\xef\x82\xb7 Job allocation and resources planning to ensure adequate support for the team\xef\x82\xb7 Continuous review of existing process flow to identify process improvements that will enhance operational effectiveness.\xef\x82\xb7 Coordinating all the outsourced activities to be undertaken by iCIMB.\xef\x82\xb7 Participation in all User Acceptance Tests \xef\x82\xb7 Maintenance of all Relationship Management Agreement for CIMB Bank Singapore Branch.\xef\x82\xb7 Oversee the implementation of strategic projects and initiatives and provide training and briefing to staff.\xef\x82\xb7 Participate in ad-hoc projects. Business Performance and Management\xef\x82\xb7 Check, process & authorise all transactions relating to account closure and internal fund transfers.\xef\x82\xb7 Ensuring the SLA for all the various Business Units as well as stakeholders are met. \xef\x82\xb7 Attend to enquires on a timely manner. \xef\x82\xb7 Perform reconciliation to ensure all transactions are processed accurately and successfully.\xef\x82\xb7 Gathering feedback from various Business Units via monthly dialogues to improve on current processes without compromising the integrity of our transactions.\xef\x82\xb7 Monitor staff attendance, overtime, attendance and performance on productivity & accuracy and to conduct regular review of staff performance.People Management\xef\x82\xb7 Provide supervision to team members to ensure all the allocated tasks are performed in an accurate and efficient manner in accordance to the stated SLA.\xef\x82\xb7 Ensuring there are sufficient coverage for all job functions by implementing cross training for all team members across all levels and job functions.\xef\x82\xb7 Provide training and guidance for team members to handle difficult tasks or situation.

CIMB