Job Description

Job description \'The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we\'re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.\' Some careers shine brighter than others. If you\'re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Assistant Manager. What you\'ll do: Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence. Customer issues are handled sensitively and receive full consideration. Situations are resolved effectively retaining goodwill of customer and customers are kept fully informed of progress. Assist team members whenever required on daily work Participates in team meetings, activities, promotes team spirit. Contributes to the creation of a supportive work environment driven by people centric values. Build professional relationships with colleagues in other areas. Ensure operational efficiency by overseeing and close monitoring of the operational processes and workflow, market specific requirements/procedures and performance of various systems in securities processing. Ensure individual quality targets are achieved. Issues/problems are fully analysed and resolved or escalated. Appropriate action is taken to prevent recurrence. To acquire a broad understanding of the administration processes and to keep abreast with the latest developments in the assigned markets on the rules & regulations by the regulators, stock exchange and etc that may have implication to the daily administration processes. To have a tight control to prevent any operational losses by establishing methods and check points to scrutinise exceptions/errors. Ensure that procedural changes/new initiatives have been implemented. Consistently maintain a high level of customer service. Assist the management team while initiating business recovery measures. To monitor Operational Risks and implement risk mitigating plans. All MI data requirement (timesheets, leave requests, absence requests and adhoc process information) are completed and updated in a timely manner to assist colleagues in Global Service Centres (GSC) and the Business areas to meet their SLAs. Management Information, other required data and communication are completed accurately and supporting statistics/reports/returns are presented within agreed timescales. Maintain equipment, systems and general work environment in good condition and ensure that issues/problems are investigated/resolved immediately or escalated to Line Manager. By addressing any areas of concern in conjunction with line management and/or the appropriate department. By adhering to the Group\'s agreed processes / procedures - achieving a satisfactory Audit report. Be aware of the Operational Risk scenario associated with your role and act in a manner that takes account of operational risk considerations. Requirements What you will need to succeed in the role: A post-graduate diploma or degree in any discipline. Higher qualification not a bar provided aspirations commensurate with the position Experience in Securities processing environment with relevant Securities background and knowledge - at least 18 months of Securities experience. Ability to speak and understand English fluently, writes business letters and reports, and have good conversational / telephone skills. Ability to learn quickly, transfers knowledge appropriately, understand and interpret numeric data with good attention to details. Leadership skills, with ability to build rapport with, relate to and effectively develop a wide range of people. Ability to maintain focus while working with voluminous data including the ability to strategize, organise and execute the same for the department\'s month-end / roll-period high volumes. Ability to multi task including the ability to maintain focus while shifting between tasks / processes. This includes the candidate\'s ability to manage the day to day operations of multiple processes with multiple Business Area operations colleagues A keen interest in self-development. Ability to plan, organise and implement change effectively and positively. Able to work non-standard Asian hours (e.g. UK hours, Middle East Hours, US hours). CISI certification or equivalent would be an added advantage. Experience in Securities processing environment including Cash Management, Cash payments, Client Cash Forecasting, Foreign Currencies Exchange (FX), Investigations and Reconciliations. Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised. The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role. You\'ll achieve more when you join HSBC. HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.\' Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. ...Issued By HSBC Electronic Data Processing (Malaysia) Sdn Bhd...

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