Job Description

Job description

Some careers shine brighter than others.

If you\xe2\x80\x99re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Assistant Manager.

The Opportunity:

Responsible for day to day supervision of accurate and timely processing of Asset Services Voluntary (Global Custody) in an efficient manner as prescribed by Securities Services Operations KL operating model to HSBC clients.

Support Manager Operations in achieving the organisational goals and objectives.

What you\xe2\x80\x99ll do:

• To oversee processes to meet SLA deadlines and to handle process specific escalations within agreed service standards.
• Act as the control agent for the operations and ensure all allocated corporate events are:
• validated and authorised within the required timeframes
• all instructions are processed and validated within required deadlines
• processing performed as per operational manuals
• any deviations are to be reported immediately to Manager
• full adherence to team\xe2\x80\x99s control functions and end of day checklists/requirements
• Demonstrate high level of competency with the capability to validate all activities with high level of accuracy.
• To ensure prompt escalation (as per escalation matrix) to the Manager for all matters which may present a potential financial loss or client service concern
• Accountable for maintaining satisfactory audit/regulatory/risk ratings and be consistent with Group and Company policies and standards requirements at all time (inclusive of involvement during the reviews as scheduled by the business).
• To demonstrate critical and analytical skills that include the ability to analyse information and generating ideas/solution for decision making based on available references.
• Conduct periodic reviews on existing procedures with a focus on delivering efficiency and identification of best practises
• Provide coaching and support to team members on operational activities to ensure all aspects of team activities are satisfactorily covered
• Contribute and demonstrate full awareness to the yearly review of PLA, EUC, BIA and etc.
• Understand MI requirements and demonstrate the ability to produce, analyse and interpret MI to the Global Reporting team and/or the team members.
• Demonstrates the ability to adapt to changes and supports the Management\xe2\x80\x99s decision
• Action oriented: Lead a cohesive team, motivates and drives a supportive team environment driven by people centric values.
• Change Management: Effectively drive and manage change to achieve business goals. (e.g.: process improvements/ changes in procedures)
• Cover for departmental Manager in his/her absence
• Participate in business and management meetings

Requirements

What you will need to succeed in the role:

• A post-graduate diploma or degree in any discipline. Higher qualification not a bar provided aspirations commensurate with the position
• Acquire a broad understanding of all the Corporate Action processes and market specifications for various markets assigned and to allocate work on a daily basis to Processing Executives.
• Possess relevant Securities background and knowledge - at least 18 months of Securities experience
• Ability to speak and understand English fluently, writes business letters and reports, and has good conversational / telephone skills.
• Ability to learn quickly, transfers knowledge appropriately, understand and interpret numeric data. Evidence of good analytical, statistical and data mining skills to study trends and make projections. Production management skills and ability to initiate process improvements.
• Leadership skills, with ability to build rapport with, relate to and effectively develop a wide range of people.
• Excellent attention to detail
• Good interpersonal skills and networking abilities in building relationships with people at all levels
• Good organisational skills with the ability to prioritise workloads to meet tight deadlines
• Able to work and think correctly under pressure
• Demonstrates supervisory ability

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above. Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.

You\xe2\x80\x99ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.\xe2\x80\x9d

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (Malaysia) Sdn Bhd***

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