Job Description

Job Summary:

Responsible for planning, coordinating, and executing the rollout of training programs across the retail network to ensure consistent delivery, quality, and alignment with business objectives. The role supports capability building by managing training logistics, monitoring implementation, evaluating effectiveness, and collaborating with stakeholders to drive employee performance, customer experience, and business growth.

Key Responsibilities:

Training Deployment & Coordination

Plan, schedule, and execute training programs acrossthe retail network in line with business needs. Ensure timely delivery of training sessions (classroom, virtual, or blended) with minimal disruption to retail operations.

Stakeholder Management

Liaise with retail leaders, HR, and training vendors to align training delivery with business priorities. Act as a point of contact between the training function and retail outlets for all deployment matters.

Training Logistics & Administration

Manage training logistics including venue, materials, systems setup, trainer assignment, and participant communication. Ensure accurate tracking of attendance, completion, and feedback in the Learning Management System (LMS).

Quality Assurance & Compliance

Monitor adherence to training standards and ensure compliance with company policies and industry regulations. Provide on-the-ground support to trainers to ensure a consistent and engaging learning experience.

Performance Tracking & Reporting

Track training effectiveness through evaluation, feedback, and performance metrics. Generate reports and insights to support continuous improvement of training deployment.

Continuous Improvement

Identify gaps or challenges in deployment processes and recommend solutions. Support the adoption of new learning technologies, tools, and best practices to enhance training delivery

Qualification & Experience Requirements:

Minimum Diploma in Human Resources, Business Administration, Retail Management, Training & Development, or a related field. Professional certifications in Learning & Development, Training Management, or Retail Operations (e.g., CPLP, CIPD, Train-the-Trainer) are an added advantage. 3-5 years of experience in training coordination, learning deployment, or retail operations, preferably in a multi-location retail environment. Proven experience managing large-scale training rollouts, including logistics, scheduling, and stakeholder engagement. Exposure to Learning Management Systems (LMS) and digital learning tools. Strong proficiency in MS Office Suite (Excel, PowerPoint, Outlook). Familiarity with e-learning tools and digital platforms (e.g., Articulate, MS Teams, Zoom). Experience in data tracking, reporting, and measuring training effectiveness. o Knowledge of retail systems, POS, and operational tools (added advantage). Strong project management skills with the ability to manage timelines, resources, and deliverables. Excellent stakeholder management skills with experience collaborating across HR, retail leaders, and external vendors. Knowledge of compliance and quality assurance standards in training delivery. Analytical skills to interpret training data, feedback, and performance metrics. Ability to create reports and dashboards to support business decisions. Strong planning and organizing skills to manage training schedules, resources, and priorities.
Job Types: Full-time, Permanent

Pay: RM4,500.00 - RM5,500.00 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion Professional development
Work Location: In person