Job Description

Job Category: Customer Support/Operations
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Key Responsibilities:
Sales Support

• Assist the sales team in achieving business targets by providing administrative and operational support
• Champion the coordinate matter related to technology and system related between the Bank & Insurance provider
• Act as secretariat for Bancassurance management meeting with insurance partners

Cross Functional Coordination

• Internal Coordination: Working closely with internal stakeholders like product managers, relationship managers, and customer service teams to ensure effective execution of bancassurance services.
• Insurance Partner Coordination: Maintaining good relationships with the insurance partner(s) to address any operational issues, update product offerings, or discuss performance improvement.

Operation management

• Supervise daily operations and ensure effective management of commercial Bancassurance business
• Ensure operational procedures are followed to maintain compliance with banking, insurance regulations and internal policies.

Compliance & Risk

• Regularly audit and review bancassurance operations to identify potential risks and recommend mitigation strategies.
• Liaise with regulatory bodies during audits and ensure the bank meets all regulatory requirements.

Reporting & Analytic

• Develop & prepare campaign mechanic and campaign achievements
• Prepare regular bancassurance reports on sales performance including KPIs and campaign achievements to sales distribution and senior management
• Analyze sales data to identify trends and recommend improvements for business improvements

Adhoc task/ projects required by management

• Previous experience in banking, insurance, or operations support is often preferred.

Key Skills & Competencies:

• Familiarity with insurance products, bancassurance processes, and regulatory requirements in the financial services sector.
• Knowledge of related regulations governing bancassurance operations.
• Ability to address operational challenges and assist sales channel effectively.
• Ability to handle multiple tasks/ projects under tight timelines

Qualifications:

• Bachelor's degree in Business, Finance, Actuarial Science, or related field.
• Minimum 3 years of experience in Bank operation, preferably in bancassurance.
• Well verse with Microsoft especially Excel, Power BI & Microsoft Powerpoint
• Experience with operation management, cross-functional project management.
• Strong analytical skills