Job Description

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

Responsibilities:

1. Responsible for Monitoring and ensuring Service Quality Plan adherence.
2. Work in conjunction with the Team Leaders and the Operations Managers to ensure performance and quality standards are adhered.
3. Conduct & facilitate Internal & External audit (Like ISO Audits, Independent Assessment etc.)
4. Establishing & strengthening QC Practices as per process & business requirement.
5. Support to QC\'s, TL & Managers in driving Quality Improvements
6. Direct employees to ensure highest standard of quality so that the organization meets both internal and external requirements
7. Tracking & analyzing customer complaints.
8. Preparation of Table F, FMEA, SDQ Matrix, Quality Dashboards report etc.

Domain:

Hire to Retire
1. Basic understanding of Sourcing life cycles and various stages of recruitment
2. Knowledge of any workflow systems (end to end) Example- SAP, Hiring portal, screening
3. Basic understanding of resume screening, scheduling, skill set mapping.
4. Basic understanding of HRO domain
5. Knowledge of any workflow systems (end to end) Example- SAP, Hiring portal, screening
6. Basic understanding of employee benefits and administration
7. Basic understanding of Organization Learning and Development
8. Knowledge of any Training and assessment system
9. Content review (only for content writing)
10. Communication skills

Requirements:

• Degree in Human Resources or Business Admin
• 5 to 7 years in HR Shared Services (Employee Life Cycles)
• Basic understanding of Sourcing life cycles and various stages of recruitment
• Knowledge of any workflow systems (end to end) Example- SAP, Hiring portal, screening
• Basic understanding of resume screening, scheduling, skill set mapping
• Basic understanding of HRO domain
• Knowledge of any workflow systems (end to end) Example- SAP, Hiring portal, screening
• Basic understanding of employee benefits and administration
• Basic understanding of Organization Learning and Development
• Knowledge of any Training and assessment system
• Content review (only for content writing)
• Communication skills
• Analytical Ability, Driving Organizational Results, YB/Lean Certified
• Strong MS Office Tools - Excel, Word, Powerpoint, Visio
• Quality and Continuous improvement, Learning and Innovation

Role Designation

234AAMUS Assistant Manager

Interest Group

Infosys Limited

Role

Team Lead - US

Company

ITL Malaysia

Skillset

Process|Quality & Compliance|System Validation and Sox

Infosys