Job Description

About GMGWith a diversified portfolio of leading sports and over 500 stores globally, inspiring, and empowering active lifestyles is at the core of what we do. Our portfolio in Asia features both home-grown concepts as well as international powerhouse brands such as RSH, Sun & Sand Sports, Nike, Columbia, Vans, Timberland and more. By providing authentic, high-quality sports gear, we inspire and empower our community to live healthy and active lifestyles.Given our tremendous growth, we are searching for dynamic, entrepreneurial, broad minded individuals to be part of our rapidly expanding team! Join our diverse and motivated team to hone your creativity as well as implement new initiatives within a nurturing, equal opportunity environment!The role:
The Assistant Manager - Retail Admin will be responsible for supporting the retail team by managing administrative tasks, ensuring efficient operation of retail activities, and maintaining excellent customer service standards. This role involves coordination with various departments, handling order processing, and maintaining accurate records.Reporting to the General Manager, you will be responsible to:Responsibilities:\xe2\x97\x8f Oversee the operation of Retail administration team;\xe2\x97\x8f Conduct regular team meetings, and monitor team member performance;\xe2\x97\x8f Ensure that all data in the sales administration system is accurate and up-to-date;\xe2\x97\x8f Maintain up-to-date report for management review, analysing sales data, and providing insights for decision-making and sales admin operation strategy improvement;\xe2\x97\x8f Ensure that all administration processes are carried out in accordance with standard procedures and requirements;\xe2\x97\x8f Implement a proper filing system to ensure timely access and organization;\xe2\x97\x8f Monitor, review, and improve the Standard Operating Procedures (SOP) for Retail Operation administration, including budget control processes;\xe2\x97\x8f Attend to enquiries and complaints, taking appropriate actions to resolve issues promptly and ensure customer satisfaction;\xe2\x97\x8f Prepare and/ or compile reports as and when required;\xe2\x97\x8f Attend any other tasks assigned by the Management.Requirements:\xe2\x97\x8f Candidates must possess at least a Degree in Business Admin or equivalent.\xe2\x97\x8f Minimum 5 years related working experience in related field.\xe2\x97\x8f Must be fluent in Malay & English\xe2\x97\x8f Ability to effectively supervise and lead a team. Strong attention to detail and accuracy.\xe2\x97\x8f Excellent organizational and time management skills.\xe2\x97\x8f Proficient in using relevant software and tools for administrative tasks.\xe2\x97\x8f Ability to multitask and work under pressure in a fast-paced environment.\xe2\x97\x8f Possess good attitude, result oriented and a team player.\xe2\x97\x8f Good interpersonal and able to work independently.

GMG