Job Description

Are you a creative visionary with a passion for crafting unforgettable retail experiences? Do you have a knack for setting the highest standards of customer satisfaction? If so, we have an extraordinary opportunity for you! Mercedes-Benz, a globally renowned luxury automobile brand, is seeking a talented individual to join our team as an Assistant Manager, Retail Facility and Processes SEAII

You will play a pivotal role in shaping the corporate identity, retail facility design, retail processes, and, most importantly, the overall customer satisfaction at our esteemed Mercedes-Benz dealerships. This is not your typical job posting-it is a chance to unleash your creativity and elevate the Mercedes-Benz luxury retail experience to unprecedented heights.

Your mission will be to transform our dealerships into exquisite spaces that embody the essence of the Mercedes-Benz MAR2020 Luxury retail concept. You will have the unique opportunity to envision and implement innovative retail concepts that leave a lasting impression on discerning customers, setting new benchmarks for luxury shopping experiences.

Operative Responsibilities for Malaysia and SEAII Hub:
\xc2\xb7 Implement Mercedes-Benz MAR2020 retail facility designs that exude luxury, ensuring that every aspect of the dealership environment reflects the utmost attention to detail and quality.
\xc2\xb7 Mercedes-Benz CI (signage, furniture, floor materials, etc) supplier management and certification. Digitalize Mercedes-Benz Retail experience with Digital@Retail systems (digital signage, handover companion, Carshow Adaptor, etc)
\xc2\xb7 MAR2020 Retail Format and Dealer Standards adaptation
\xc2\xb7 Work closely with dealership staff to enhance operational efficiency. Elevate the customer experience ensuring that each interaction leaves a positive, lasting impression.
\xc2\xb7 Continuously assess and improve customer satisfaction metrics with 5 Star Rater. Utilizing feedback and data analysis to refine our luxury retail experience further.
\xc2\xb7 Support other ND activities : Dealer Standard Audit, Dealer Meetings, SEAGDs, etc

This is an extraordinary opportunity for individuals who thrive on blending their creativity, business acumen, and customer-centric mindset to redefine luxury retail. If you are ready to embark on an exciting journey where you can express your creativity, refine your craft, and be at the forefront of luxury retail, apply today and join us in crafting the Mercedes-Benz luxury retail experience of tomorrow.

Experience in Automotive Business, Network Management, Corporate Identity and Facility Development

Mercedes-Benz