"The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we\xe2\x80\x99re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have." Why join us? Some careers grow faster than others. If you\xe2\x80\x99re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.Global Finance is integral to HSBC\xe2\x80\x99s purpose and strategy, playing a valued role in managing costs and deploying capital in the most effective way. Our global team of finance professionals partner with the business to provide trusted insights and forward looking analysis; accuracy; efficiency and control to frame and influence business decisions.We are currently seeking a high calibre professional to join our team as a Assistant Manager Technical. What you\xe2\x80\x99ll do: Assistant Manager Technical is the definitive source of knowledge, technique, or expertise in a specific subject area. The Collateral Services team are responsible for the processing of all collateral related counterparty risk exposure management & the collation & distribution of client portfolio valuations. One of the functions of the Collateral Management department is the management of collateral exposure. Daily, the department calls margin or gives out margin to counterparties in the general course of the business. Products covered include all OTC derivative transactions & securities. These include locally booked interest rate, equity, credit & FX derivatives. Collateral & Valuations is split between roles: - Client Facing & Data Quality. Portfolio Matching is a key initiative to ensuring our Data Quality controls are maintained by proactively completing regular ratification of all the open trades between HSBC & our clients. Its benefit includes reduction in collateral disputes & valuations queries, efficient notice of trade booking issues, reaffirmation of aged open trades, enhanced monitoring of MTM calculation & modelling. As for the Interest processing, the responsibility is to have direct interaction with clients in regard to the issuance, receipt and settlement of all Interest related activity for OTC derivatives, Repo and FX Prime Brokerage. The key functions of this role is :
Strong understand of the collateral business.
Needs to be hands on with the process and also the business and technical understanding of the process.
Need to understand the upstream and downstream processes and its impact.
Need to understand the collateral settlements and interest function in detail.
Ability to resolve the issues and escalation of issues on time.
Ability to guide, train the juniors in the team and display highest standards with regards to client service.
Understand Management Information (MI) requirements and produce Weekly and Monthly MI reports for Management.
Ability to manage the team in absence of the manager.
Provide support for any ad-hoc project to the Head of Operations and Operation teams for any work involving collation, analysis, forecasting and budgeting relating to Operational data\xe2\x80\x99s.
Escalate all issues & initiative situations through the appropriate reporting lines.
Understand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which you are involved.
Build effective and strong relationships with collateral management desk, valuation, client facing, settlements, credit, Front Office, Middle Office, counterparties and other external stakeholders.
To be a Key member of collateral management procedural and process projects.
To be a Key member of the collateral department management team and provide fresh ideas to achieve goals set by business. To look for further ways and means in which the collateral management department can improve efficiency and productivity.
To work with supervisory colleague in achieving the collateral optimization, forecasting and utilization strategies adopted by the business.
To ensure team compliance with the above collateral optimization, forecasting and utilisation strategies.
To build strong working relationship with the collateral management desk in forecasting effectively collateral requirements.
To forecast, devise and implement collateral utilisation and optimization strategies in order to ensure effective and efficient use of collateral.
To ensure team members are adopting best practice procedures in the execution of their respective roles.
To be fully aware of collateral costs to the business and actively manage accounts to minimize the occurrence of these.
To ensure full understanding of the products supported by the Collateral & Valuation business.
Actively ensure that cross training within team and across other related departments such as Portfolio Reconciliation & Global Data Quality are pursued.
To take ownership for career development and to show active participation in skill, product and management development.
The Opportunity:Impact on the Business/Function
Provide daily operations support to ensure all controls are carried out accordingly as required. This will allow additional layer of control to prevent Operational Loss, Reputational Risk, etc.
Primary contact for the business and clients for escalation issues.
To ensure all dispute processes are aligned globally to mitigate risk and gain on efficiency.
End of Day Checklists.
Daily / Monthly Management Information (MI).
Performance Level Agreement.
Feedback from internal/external customers.
Process Improvement ideas.
Customers / Stakeholders
Provides quality customer service and ensures achievement of Performance Level Agreement (PLA).
Provide leadership and customer service to all, both top and lower Management, consistent with Group and Company policies and standards. Leading a cohesive team, working in a supportive team environment driven by people centric values.
Phone interactions with customers, focusing on resolving their requests promptly with efficiency, accurateness, professionally and courteous manner to promote customer loyalty.
Feedback from internal/external customers.
Evidence from PLA review and department Quality Trackers.
Leadership & Teamwork
Process specialist - to support and guide the team and act as a key referral point for escalation for team members.
Monitor team\xe2\x80\x99s performance. Productivity and quality of work are monitored and achieved. Work is organised and completed within agreed timescales, in accordance with procedures.
Develop realistic and achievable strategies and action plans to address performance gaps, training and staffing requirements.
Create a robust team environment where skills and knowledge are openly shared to achieve team and business goals.
Feedback from own team members and other related teams.
Signoff 1 to 1\xe2\x80\x99s using scorecards.
Performance Development Plans Review.
Evidence during team briefings / team meetings held.
Operational Effectiveness & Control
Prepare and Update Business Contingency Plan (BCP) for Operations Teams.
Be aware of issues within teams. All issues / problems are fully analyzed and resolved or escalated in appropriate and timely manner. Appropriate action is taken to prevent recurrence.
To align process globally and to consistently ensure risk mitigation.
Evidence of updated BCP/BIA documents.
Observation from line management.
Role Context
The role holder will support the Collateral Services business and the future growth of the business.
The jobholder will also be required to build relationship with Business Partners across all business areas.
Role will include supervisory authority such as analysis, approvals and risk management. The jobholder is required to complete all task on a daily basis when required.
Jobholder will be required to work closely with Line Manager in the team to ensure all BAU functions are carried out in accordance to the agreed PLA with business.
Jobholder is also required to share knowledge with all staff constantly.
Good understanding of financial products, including equity/fixed income OTC derivative, FX products and basic knowledge of ISDA/CSA is a bonus.
Management of Risk
The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.
Also by addressing any areas of concern in conjunction with line management and/or the appropriate department.
Aware of the Operational Risk scenario associated with the role and acts in a manner that takes account of operational risk considerations.
Observe and maintain internal control standards associated with HSBC policy/FIM requirements, across legal, compliance, credit, operations and other key stake-holder groups
Observation of Internal Controls (Compliance Policy / FIM requirements)
The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term \xe2\x80\x98compliance\xe2\x80\x99 embraces all relevant financial services laws, rules and codes with which the business has to comply.
This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.
Requirements What you will need to succeed in the role:
A degree holder, preferably in a business or finance discipline.
General banking experience at a major bank including Collateral operations in particular FXPB margin and OTC margining.
Strong analytical, mathematics and problem solving skills.
Able to work independently and meet tight deadlines.
Good written and spoken English.
Proficient in PC applications, including Microsoft Word and Excel.
In depth understanding on the Collateral Management process.
Excellent Client Service.
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised. The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role. You\xe2\x80\x99ll achieve more when you join HSBC. HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.\xe2\x80\x9d Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. ***Issued By HSBC Electronic Data Processing (Malaysia) Sdn Bhd***
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