Job Description

Job description

Business: Markets & Securities Services

Open positions: 01

Role Title: Assistant Manager Technical

Global Career Band: 7

Location (Country/city: Malaysia / Kuala Lumpur

Recruiter Name: Nana Nasrudin

Why join us?

• Reconciliations, Fee & Billing is a utilities operation group supporting all main product lines. In Reconciliations, Fee & Billing, we have the Reconciliations process composed of the following groups: Asia Pacific, Europe, France, Middle East/North Africa and United States. The Reconciliations group\xe2\x80\x99s responsibility is to ensure the integrity and consistency of trade and accounting information recorded in the various systems utilized by the business, and the general ledger and sub-ledgers. It will include but not be limited to intersystem reconciliations and external cash and stock reconciliations.

• The job holder is responsible for managing his/her work allocation and process them on a timely basis. They are also responsible for the PLA adherence and also the risk associated with the process and thus they should be aware of the PLAs and process standards that govern the process to which they are associated with. The job holder is responsible for timely identification and escalation of issues for timely resolution and will be working alongside other reconcilers and assistant managers.

• Training materials including procedures and escalation steps will be given to the job holder to ensure consistency and effectiveness once the job holder is ready to take on the work.

The Opportunity:

• Understand the processes\xe2\x80\x99 functions and objectives irrespective of Business Areas.
• Understand Management Information requirements and produce Weekly and Monthly MI reports for Management.
• iCATS are updated in timely manner.
• To manage the resources on the floor by creating and implementing Leave Planner for the team.
• Prepare and Update Emergency Escalation Plan for Operations Teams. (BCP).
• Provide leadership and customer service to all, both top and lower Management, consistent with Group and Company policies and standards. Leading a cohesive team, working in a supportive team environment driven by people centric values.
• Provide support for any ad-hoc project to the Head of Operations and Operation teams for any work involving collation, analysis, forecasting and budgeting relating to Operational data.
• Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• The need to implement the Group Compliance Policy, as applicable to their role.
• The requirement for each employee to be aware of the Operational Risk scenario associated with their role and to ensure that all actions during their employment with HSBC take account of the likelihood of operational risk occurring.

What you\xe2\x80\x99ll do:

Leadership & Teamwork

• To lead innovation and change within their respective teams and to inculcate a positive environment where team members feel encouraged to contribute and drive improvements within the process.
• To provide support for any ad-hoc project to the Head of Operations and Operation teams for any work involving collation, analysis, forecasting and budgeting relating to Operational data.
• To build a strong control culture to prevent any operational losses by establishing forums and methods to scrutinize exceptions/errors and to prevent potentially fraudulent situations through strong internal audit and staff feedback mechanisms.
• To motivate and develop teams to meet business objectives.
• To create a robust team environment where skills, knowledge and best practices are openly shared to achieve individual, team and business goals.
• To proactively suggest and design improvements in process workflows.
• To assist in managing day-to-day operations and trains peers as needed.

Risk & Control

• Lead for DIM updates and regular reviews.
• Embeds risk and control principles in daily processes (e.g. Information security, segregation of duties) to their work and any under their supervision.
• Ensure completion, control and adherence to SLA by use of appropriate daily and weekly checklists.
• Perform regular quality and control checks on assigned reconciliation queues.
• Manage internal errors and internal quality trend. Suggest, implement and monitor preventive measures.
• Lead resolution and monitoring of NFR or audit issues. Active participation in Risk and Control forums.
• Ensure full involvement in GFA/Compliance reviews.
• To effectively manage the implementation of reporting tools and guidelines for all processes, identifying and escalating issues for resolution as appropriate.
• To fully communicate and implement procedural changes and initiatives.
• To manage contingency planning for the teams and process.
• To create and design reporting templates and tools for operations.

Results Orientation

• Brilliant BAU:

1. Monitoring / clearing of outstanding items / breaks, as specified in DIM and daily checklist

2. Ensure chaser procedure is being observed for all reconciliation. Any unresolved breaks are escalated in a timely manner

3. Ensure all system issues within the reconciliation are escalated on a time manner.

4. 100% Compliance with DIMS during desk review.

5. To ensure \xe2\x80\x98knowledge retention\xe2\x80\x99 in the team by reinforcing risk and control concepts through continuous staff training and mentoring.

• MI - maintain agreed MI data and communication accurately and supporting statistics/reports/dashboards are presented within agreed timescales.

Change Management

• Provide feedback on bottlenecks, hotspots, dependencies to increase process efficiency and possible saves.
• Work closely with efficiency / change team on YB projects / process improvement ideas
• Influence team members on the decision made that will help to improve the productivity or quality of work
• To work closely with the central team in rolling out improvement initiatives in the reconciliations process.

Business Impact

• Monitor and coordinate changes that impact the process i.e. UAT, Platform upgrades, upstream system changes, etc. Drive the initiative internally and provide regular update to management.
• Involved in decision making process on changes that impacts BAU activities (chasers, escalation, reporting, compliance, audit, etc).
• Lead the monthly call with business on productivity, quality issues.

Seamless Client Services

• Provide feedback to Management on possible client engagement initiatives.
• Actively participate in working group, BAU meeting and appropriate forums.
• Manage complaints from Business Partner and deliver a satisfactory solution.
• To proactively identify and escalate problem situations to provide customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence.
• To establish good working relationships across departments.

Requirements

What you will need to succeed in the role:

\xc2\xb7 Good knowledge and understanding of the Reconciliation processing and reporting.

\xc2\xb7 Knowledge in Investment Banking Operations environment, exposure to reconciliations functions is an added advantage.

\xc2\xb7 Possess knowledge on MS Office and with good numerical and analytical

\xc2\xb7 Abilty to manage good relationshups across mutiple business lines

\xc2\xb7 Ability to problem solve, articulate requirements and implement change .

\xc2\xb7 Strong leadership and teamwork skills

\xc2\xb7 Strong written and verbal communication skills

\xc2\xb7 Hitting Repeating Deadlines to a high standard \xe2\x80\x93 self-disciplined and organized

\xc2\xb7 Attention to Detail, self-audit of own work

\xc2\xb7 Escalation \xe2\x80\x93 ability to recognize when a task should be escalated and following through to ensure management are aware

\xc2\xb7 Able to lead and drive the team

\xc2\xb7 Able to deal with a very dynamic business where various factors will have an impact on work volumes, and how work is handled / processed. Nature of business is such that any error committed exposes the Group to risk of loss.

\xc2\xb7 Requires ability to creatively resolve issues arising on a day-to-day basis, with an overriding view of minimizing any loss arising.

What additional skills will be good to have?

\xc2\xa7 Prior knowledge on accounting and reconciliations would be a benefit but not essential.

You\xe2\x80\x99ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.\xe2\x80\x9d

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